Karen Shields
Saint Augustine,FL
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
7
7
years of professional experience
Work History
Personal Shopper
Insta Cart
02.2020 - 12.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints.
Cashier
Thomas Food Market
01.2016 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Cardinal Catholic High School
Pennsylvania, PA05.1983
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Online Order Processing
- Prioritizing Orders
Timeline
Personal Shopper
Insta Cart
02.2020 - 12.2022
Cashier
Thomas Food Market
01.2016 - 08.2019
High School Diploma -
Cardinal Catholic High School
Similar Profiles
Manuel SouzaManuel Souza
Shopper at Insta-cartShopper at Insta-cart
Raheem CarasanaRaheem Carasana
Delivery Driver at Insta CartDelivery Driver at Insta Cart
David JohnsonDavid Johnson
Contractor Supervisor at Insta CartContractor Supervisor at Insta Cart