Rachel Wells
Germantown,TN
Summary
Accomplished, dedicated, and compassionate Licensed Clinical Social Worker and team leader at Le Bonheur Children's Hospital with over 20 years of experience. Spearheaded departmental improvements, enhancing team productivity and collaboration. Driven with unfailing work ethic and passion for helping others and committed to delivering exceptional patient and family support. Excellent communicator with a knack for building lasting professional relationships. Proven ability to work independently and collaboratively with diverse populations. Highly motivated professional that possesses strong problem-solving skills and committed to helping, supporting, and advocating for others. Ability to multi-task with a high degree of accuracy and excellent time management skills. Organized and dependable with a positive attitude. Demonstrates integrity and commitment, organizational values, and professionalism always. Seeking opportunities for leadership and professional growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Interim Manager of Social Work
Le Bonheur Children's Hospital
2024.03 - Current
- Manages and motivates employees to be productive and engaged in work.
- Manages the day to day activities of the Social Work Department.
- Leads a Department made up of 26 Full-time Social Workers, 15 PRN Social Workers, 1 Fed Ex Family House Liaison, and 1 Medical Interpreter and provides direction, guidance, expertise, support, and assistance to the team.
- Conducts phone screenings of potential social work candidates. Conducts and facilitates in person interviews of potential social work candidates and provides valuable input for the selection process.
- Posts new positions and participates in all aspects of the selection and hiring of new team members.
- Creates training schedules for new hires and provides training to new social work team members.
- Onboards new employees with training and new hire documentation.
- Assists with daily staffing plans and secures adequate coverage.
- Secures resources for the Social Work Department and partners with community agencies. Represents the Social Work Department when interfacing with community partners.
- Arranges and schedules educational opportunities and in-services for the Social Work Department.
- Participates in and represents the Social Work Department during Administrative and Leadership Meetings.
- Accomplishes multiple tasks within established timeframes.
- Maintains a professional, organized, and safe environment for all employees, patients, and families.
- Mediates and resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground and solutions.
- Completes corrective actions plans as needed.
- Maximizes department performance by monitoring daily activities, mentoring team members, and providing assistance when needed.
- Establishes team priorities, maintains schedules, and monitors performance.
- Participates in work groups to update social work policies and protocols and to support policy development.
- Advocates for and supports team members.
- Evaluates employee performance and conveys constructive feedback to improve skills.
- Provides support and guidance to the Social Work Department during the transition to Work Day and Epic.
Lead Medical Social Worker
Le Bonheur Children's Hospital
2023.05 - Current
- Maintains a social work caseload of 12 beds on an inpatient Med-Surg unit and provides direct social work services to those patients and families.
- Completes psychosocial assessments, needs assessments, assess for child abuse/neglect, completes behavioral health assessments, provides supportive counseling, provides crisis intervention, provides health education, and makes appropriate referrals as needed.
- Provides direction, guidance, expertise, support, and assistance to a team of inpatient and outpatient social workers.
- Conducts phone screenings of potential social work candidates. Conducts and facilitates interviews of potential social work candidates and provides valuable input for the selection process.
- Creates training schedules and provides training to new social work team members.
- Participates in and represents the Social Work Department in Administrative and Leadership Meetings.
- Assists with staffing plans.
- Secures resources for the Social Work Department.
- Interviews patients and families to assess situations, limitations, and issues and implements services to address needs.
- Collaborates with multidisciplinary teams to ensure appropriate care coordination and resource allocation for patients and families.
- Educates families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalate stressful situations through individual and family crisis interventions.
- Assists team members with navigating difficult situations, trouble shooting, and problem-solving.
- Promotes a culture of self-care and professional development among colleagues, fostering a supportive work environment that encourages ongoing growth and learning.
- Develops and maintains strong relationships with community resources for successful referrals.
- Participates in interdisciplinary team meetings to coordinate care for patients and families.
Interim Lead Medical Social Worker
Le Bonheur Children's Hospital
2021.10 - 2023.05
- Maintained a full social work caseload of 24-25 beds on an inpatient Med-Surg Unit.
- Provided direction, guidance, expertise, support, and assistance to a team of inpatient social workers.
- Conducted and facilitated interviews of potential social work candidates and provided valuable input for the selection process.
- Provided training to new social work team members.
- Participated in and represented the Social Work Department during the daily administrative call/briefing.
- Assisted with staffing plans.
- Created and implemented the current on-call and holiday coverage schedule.
- Secured resources for the Social Work Department.
- Participated in work groups to update social work policies and protocols and to support policy development.
- Collaborated with and assisted the Director of Social Work in any capacity needed.
Medical Social Worker
Le Bonheur Children's Hospital
2004.06 - 2023.05
- Managed a full caseload of 24-25 beds on a Med-Surg inpatient unit and served patients and families with diverse needs.
- Completed psychosocial evaluations and needs assessments. Assessed for child abuse and neglect and made appropriate referrals.
- Completed behavioral health assessments and provided appropriate referrals. Assisted with transfers to acute inpatient psychiatric facilities when needed.
- Assisted patients and families with accessing financial assistance and community resources.
- Provided supportive counseling to help patients and families facing medical, emotional, and mental health challenges in a hospital setting.
- Provided health education and explained medical care options to help patients and families make informed healthcare decisions.
- Assessed risk factors of patients and families and made referrals for further services.
- Identified patient and family needs and barriers and made appropriate referrals.
- Collaborated with other healthcare providers to drive continuity of care.
- Provided patient and family education on available resources and self-care strategies.
- Organized and completed clinical documentation, treatment plans, and referrals in a timely manner.
- Participated in interdisciplinary care conferences and daily multidisciplinary discharge rounds to discuss patient care plans and referrals.
- Coordinated patient discharge planning and follow up care.
- Facilitated family meetings to discuss patient care plans.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, professionalism, compassion, cultural competency, and a willingness to help whenever needed.
Education
Master of Science - Social Work
The University of Tennessee - Knoxville
Knoxville, TN05.2004
Bachelor of Arts - Psychology
Purdue University
West Lafayette, IN05.2001
Skills
- Licensed Clinical Social Worker
- National Association of Social Work (NASW) Member
- Team Leadership
- Time Management and excellent organizational skills
- Excellent verbal, written, and interpersonal communication
- Complex Problem-Solving
- Knowledge of medical and psychiatric terminology
- Cerner Medical Charting
- Workplace loyalty and commitment
- Works collaboratively and open to new ideas
- Culturally competent and aware of workplace diversity
- Self-aware and positive growth mindset
Internships
Le Bonheur Center for Children and Parents, 8/2003-4/2004
Youth Villages, Dogwood Village, 8/2002-4/2003
Certification
- LCSW - Licensed Clinical Social Worker (License Number: 5112)
Affiliations
- National Association of Social Workers (NASW)
Timeline
Interim Manager of Social Work
Le Bonheur Children's Hospital
2024.03 - Current
Lead Medical Social Worker
Le Bonheur Children's Hospital
2023.05 - Current
Interim Lead Medical Social Worker
Le Bonheur Children's Hospital
2021.10 - 2023.05
Medical Social Worker
Le Bonheur Children's Hospital
2004.06 - 2023.05
Master of Science - Social Work
The University of Tennessee - Knoxville
Bachelor of Arts - Psychology
Purdue University
- LCSW - Licensed Clinical Social Worker (License Number: 5112)
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