Rachel Westbrooks
Olla,LA
Summary
Dynamic and results-driven retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Skilled in office administration and organization, consistently streamlining processes to improve efficiency and accuracy. Committed to fostering positive relationships and driving sales success.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Chloe A Children's Boutique
09.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
Secretary
T&L Dirtwork Inc.
01.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Secretary
Posey's Pro Truck
05.2018 - 01.2019
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Technical Diploma - Practical Nursing
Central Louisiana Technical Community College
Jena, LA05-2025
No Degree - Apostolic Foundations Certificate
Wilson University
Sacramento, CA09-2021
High School Diploma -
Sandy Lake Christian Academy
Jonesville, LA05-2018
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Customer assistance
- Verbal and written communication
- Office administration
- Organization
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Retail Sales Associate
Chloe A Children's Boutique
09.2021 - Current
Secretary
T&L Dirtwork Inc.
01.2019 - Current
Secretary
Posey's Pro Truck
05.2018 - 01.2019
Technical Diploma - Practical Nursing
Central Louisiana Technical Community College
No Degree - Apostolic Foundations Certificate
Wilson University
High School Diploma -
Sandy Lake Christian Academy
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