Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Whittaker

Blue Springs,MO

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of hearing aid protocols and patient management to maintain high standards of care.

Overview

33
33
years of professional experience

Work History

Office Manager/Shipping and Receiving

Family Planks
05.2022 - Current
  • Responsible for all incoming orders by making sure each customer order is exactly what they requested, making sure correct order is shipped to the correct address and making sure orders are shipped on time
  • Work with several drop ship companies on a daily basis
  • Communication with customers via Etsy message system
  • Ran Ads/posting on social media
  • Strategic planning to continually increase sales
  • Revenue increased 590% from start of employment to present

Patient Care Coordinator

Beltone Hearing
11.2017 - 05.2022
  • Answered phone, made appointments, greeted patients with smile and upbeat attitude
  • Rang up and ordered hearing aids
  • Assisted practitioner when needed
  • Kept entire office clean
  • Provided monthly inventory count

Business Analyst

American Century Investments
10.1991 - 06.2009
  • Provided monthly reports of quality and efficiency to managers in Account Services department
  • Provided quarterly reports of quality, efficiency and state of business to board
  • Provided training

Education

DeVry - Business Administration

DeVry
Kansas City, MO
10.1991

Skills

  • Extremely organized
  • Ability to prioritize
  • Time management
  • Excellent customer service
  • Proficient in computers
  • Outlook
  • Excel
  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication

Timeline

Office Manager/Shipping and Receiving

Family Planks
05.2022 - Current

Patient Care Coordinator

Beltone Hearing
11.2017 - 05.2022

Business Analyst

American Century Investments
10.1991 - 06.2009

DeVry - Business Administration

DeVry
Rachel Whittaker