Rachel Whittaker
Blue Springs,MO
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of hearing aid protocols and patient management to maintain high standards of care.
Overview
33
33
years of professional experience
Work History
Office Manager/Shipping and Receiving
Family Planks
05.2022 - Current
- Responsible for all incoming orders by making sure each customer order is exactly what they requested, making sure correct order is shipped to the correct address and making sure orders are shipped on time
- Work with several drop ship companies on a daily basis
- Communication with customers via Etsy message system
- Ran Ads/posting on social media
- Strategic planning to continually increase sales
- Revenue increased 590% from start of employment to present
Patient Care Coordinator
Beltone Hearing
11.2017 - 05.2022
- Answered phone, made appointments, greeted patients with smile and upbeat attitude
- Rang up and ordered hearing aids
- Assisted practitioner when needed
- Kept entire office clean
- Provided monthly inventory count
Business Analyst
American Century Investments
10.1991 - 06.2009
- Provided monthly reports of quality and efficiency to managers in Account Services department
- Provided quarterly reports of quality, efficiency and state of business to board
- Provided training
Education
DeVry - Business Administration
DeVry
Kansas City, MO10.1991
Skills
- Extremely organized
- Ability to prioritize
- Time management
- Excellent customer service
- Proficient in computers
- Outlook
- Excel
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
Timeline
Office Manager/Shipping and Receiving
Family Planks
05.2022 - Current
Patient Care Coordinator
Beltone Hearing
11.2017 - 05.2022
Business Analyst
American Century Investments
10.1991 - 06.2009
DeVry - Business Administration
DeVry
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