Rachel Williams
Healthcare
Charlotte,NC
Summary
Experienced healthcare professional skilled in de-escalation techniques and compassionate care. Known for effective communication with multidisciplinary teams to ensure optimal patient outcomes. Ready to leverage extensive background in patient support and behavioral management to enhance care delivery.
Overview
24
24
years of professional experience
Work History
Psychiatric Technician
Novant Presbyterian Medical Center
Charlotte, NC
09.2024 - Current
- Assisted in daily living activities, enhancing patient independence and quality of life.
- Documented patient progress and behavioral changes accurately in medical records.
- Work as part of a team of physicians, nurses, behavioral and psychological staff and other healthcare professionals to manage patient care by assisting in medical procedures or related duties.
CNA
SYNERGY HomeCare
Charlotte, NC
07.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Transferring individuals to and from bed, chair, wheelchair and shower.
- Light cooking, cleaning, housework and laundry.
- Grocery shopping, medicine pick up and other errands.
- Transporting to and from appointments and assisting during appointments.
CNA
First Light Home Care of Greater Charlotte
Charlotte, NC
06.2023 - 08.2023
- Assist with ADL's, bathing, dressing and cooking.
- Transferring individuals to and from bed, chair, wheelchair and shower.
- Light cleaning, housework and laundry.
- Grocery shopping, medicine pick up and other errands.
CNA/Psychiatric Technician
Atruim Medical Center
Charlotte, NC
07.2022 - 06.2023
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Trained new staff on best practices for patient care and facility protocols.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA 1
Atrium Health Pineville
Pineville, NC
08.2021 - 07.2022
- Assisted nursing staff with medical procedures, enhancing workflow and patient support.
- Monitored vital signs, reporting changes to healthcare team for timely interventions.
- Maintained accurate patient records, supporting effective communication among healthcare staff.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented infection control measures, contributing to a safe healthcare environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Healthcare Technician
MAS Medical Staffing
Charlotte, NC
12.2020 - 07.2021
- Administered patient care procedures, ensuring adherence to safety protocols and standards.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Cared for patients by providing personal assistance and ambulation.
CNA
PFC Corporation
Charlotte, NC
02.2015 - 11.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with ADL's, transferring of patients.
- Light housework and completing errands.
CNA
Home Instead
Charlotte, NC
04.2012 - 12.2015
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Health Care Assistant
Polite Touch Home Care
Charlotte, NC
10.2010 - 04.2012
- Assisted patients with daily living activities, ensuring comfort and safety.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
CNA/One on One Care Provider
Easterseals UCP
Charlotte, NC
03.2008 - 08.2010
- Work with Individuals with physical, mental, developmental and behavioral disabilities, autism,bi-polar,conduct disorder, PSTD and Schizoaffective Disorder.
- Provided compassionate care and support to individuals with disabilities and chronic illnesses.
- Assisted patients with daily living activities, promoting independence and dignity.
- Implemented care plans in collaboration with nursing staff, ensuring personalized patient-centered approaches.
- Maintained accurate documentation of patient progress and care interventions in electronic health records.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA 1
Interim HealthCare
Charlotte, NC
01.2005 - 04.2008
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated personal hygiene management, feeding and ambulation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Queen City Assisted Living
Charlotte, NC
11.2004 - 12.2005
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 10+ residents under long-term care.
CNA
St. Mary's Homecare
Charlotte, NC
07.2003 - 11.2004
- Assist with activities of daily living
- Transferring patients
- Accompany patients to appointments
- Light cooking, cleaning and laundry
CNA
Heritage Hills Senior Living
Hendersonville, NC
10.2002 - 06.2003
- Supported needs of 12+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute
Charlotte, NC06-2012
Bachelor of Arts - Psychology
Central Piedmont Community College
Charlotte, NC06-2007
Certificate of Nursing - Nursing
Blue Ridge Community College
Hendersonville, NC09-2002
Skills
- Clinical documentation
- Developmental disabilities support
- De-escalation techniques
- Behavioral management
- Vital signs documentation
- Direct patient care
- Nursing assistance
- Multitasking abilities
Timeline
Psychiatric Technician
Novant Presbyterian Medical Center
09.2024 - Current
CNA
SYNERGY HomeCare
07.2024 - Current
CNA
First Light Home Care of Greater Charlotte
06.2023 - 08.2023
CNA/Psychiatric Technician
Atruim Medical Center
07.2022 - 06.2023
CNA 1
Atrium Health Pineville
08.2021 - 07.2022
Healthcare Technician
MAS Medical Staffing
12.2020 - 07.2021
CNA
PFC Corporation
02.2015 - 11.2020
CNA
Home Instead
04.2012 - 12.2015
Health Care Assistant
Polite Touch Home Care
10.2010 - 04.2012
CNA/One on One Care Provider
Easterseals UCP
03.2008 - 08.2010
CNA 1
Interim HealthCare
01.2005 - 04.2008
CNA
Queen City Assisted Living
11.2004 - 12.2005
CNA
St. Mary's Homecare
07.2003 - 11.2004
CNA
Heritage Hills Senior Living
10.2002 - 06.2003
Bachelor of Science - Criminal Justice
ITT Technical Institute
Bachelor of Arts - Psychology
Central Piedmont Community College
Certificate of Nursing - Nursing
Blue Ridge Community College