Rachel Wilson
Fort Garland,CO
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
17
17
years of professional experience
Work History
Wairess Supervisor
Blanco Bowling Alley Cafe
`Blanco, Texas
04.2017 - 09.2021
- Monitored cash register operations during shifts for accuracy of transactions.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Created daily shift schedules for waitstaff according to business needs.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Developed weekly specials and promotional items to increase sales revenue.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
Front of House Manager
Jd's Seafood
Rockport, Texas
05.2010 - 01.2016
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Assisted with training new staff members on proper customer service techniques.
- Tracked sales data and generated reports on sales trends within the restaurant.
Inbound/Outbound Call Center Agent
West Telecommunications
San Antonio, Texas
01.2005 - 03.2009
- Developed strong relationships with customers by responding promptly to inquiries.
- Upsold products when appropriate to meet customer needs.
- Answered incoming calls from customers regarding inquiries or complaints.
- Followed up with customers to ensure resolution of their issues or concerns.
- Analyzed survey results from previous outbound calls for areas needing improvement.
- Performed data entry into computer system to document all call activity accurately.
Education
Associate of Science - Legal Administrative Assistance
Career Point College
San Antonio, TX05-2006
Skills
- Resolving issues
- Goal-Oriented
- Answering questions
- Problem-solving skills
- Customer communications
- Data Gathering
- Professional Communication
- Task Prioritization
- Time management abilities
- Teamwork and Collaboration
- Clear Communication
- Continuous Improvement
Affiliations
I am building a green house for self sustainability
Custom
- I am an avid member of my church
- i volunteer at the local wildlife refuge
- teach gymnastics to toddlers "age 3-5" every wednesday
Timeline
Wairess Supervisor
Blanco Bowling Alley Cafe
04.2017 - 09.2021
Front of House Manager
Jd's Seafood
05.2010 - 01.2016
Inbound/Outbound Call Center Agent
West Telecommunications
01.2005 - 03.2009
Associate of Science - Legal Administrative Assistance
Career Point College
Similar Profiles
Carter HayesCarter Hayes
Kitchen Staff Member at Sunset Lanes Bowling AlleyKitchen Staff Member at Sunset Lanes Bowling Alley
Micah AbrantesMicah Abrantes
Cashier at Bowling AlleyCashier at Bowling Alley
Alexander IveyAlexander Ivey
Attractions Attendant at Alley Cats BowlingAttractions Attendant at Alley Cats Bowling