Cynthia Lard
Ponchatoula,LA
Summary
Dynamic and engaging professional with a strong background in customer service and team collaboration, honed at Tangi Lanes Bowling Alley. Proven ability to enhance guest experiences through effective communication and a commitment to cleanliness. Highly reliable and skilled in inventory management, ensuring operational efficiency and satisfaction.
Overview
18
18
years of professional experience
Work History
Bartender
Tangi Lanes Bowling Alley
Hammond, LA
12.2018 - Current
- Prepared and served beverages in accordance with established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Engaged with customers to provide exceptional service, fostering a welcoming atmosphere.
- Learned and utilized point-of-sale systems for order processing and payment handling.
- Collaborated with team members to optimize workflow during peak hours, enhancing service efficiency.
- Developed knowledge of drink menus, including ingredients, techniques, and presentation styles.
Housekeeping Supervisor
La Quinta
Hammond, LA
02.2008 - 12.2018
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored staff on best practices in cleaning techniques and safety protocols.
- Implemented inventory management system, optimizing supply usage and reducing costs.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Developed schedules for housekeeping staff, enhancing efficiency and coverage during peak times.
- Collaborated with front desk team to address guest requests and resolve issues promptly.
- Enhanced team performance through ongoing training sessions focusing on customer service skills.
Education
High School Diploma -
Hammond High School
Hammond, LA01-1992
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
Timeline
Bartender
Tangi Lanes Bowling Alley
12.2018 - Current
Housekeeping Supervisor
La Quinta
02.2008 - 12.2018
High School Diploma -
Hammond High School