Cynthia Lard
Ponchatoula,LA
Summary
Dynamic and engaging professional with a strong background in customer service and team collaboration, honed at Tangi Lanes Bowling Alley. Proven ability to enhance guest experiences through effective communication and a commitment to cleanliness. Highly reliable and skilled in inventory management, ensuring operational efficiency and satisfaction.
Overview
18
18
years of professional experience
Work History
Bartender
Tangi Lanes Bowling Alley
12.2018 - Current
- Prepared and served beverages in accordance with established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Engaged with customers to provide exceptional service, fostering a welcoming atmosphere.
- Learned and utilized point-of-sale systems for order processing and payment handling.
- Collaborated with team members to optimize workflow during peak hours, enhancing service efficiency.
- Developed knowledge of drink menus, including ingredients, techniques, and presentation styles.
Housekeeping Supervisor
La Quinta
02.2008 - 12.2018
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored staff on best practices in cleaning techniques and safety protocols.
- Implemented inventory management system, optimizing supply usage and reducing costs.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Developed schedules for housekeeping staff, enhancing efficiency and coverage during peak times.
- Collaborated with front desk team to address guest requests and resolve issues promptly.
- Enhanced team performance through ongoing training sessions focusing on customer service skills.
Education
High School Diploma -
Hammond High School
Hammond, LA01-1992
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
Timeline
Bartender
Tangi Lanes Bowling Alley
12.2018 - Current
Housekeeping Supervisor
La Quinta
02.2008 - 12.2018
High School Diploma -
Hammond High School