Rachel Woeller
Clarence
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to agency growth.
Overview
10
10
years of professional experience
Work History
Office Asst 2
New York State Department of Corrections and Community Supervision, Office of Special Investigations – Support Operations
06.2023 - Current
- Procedurally close all cases for the Buffalo Sex Crimes Unit and Wallkill Sex Crimes Unit and assist in processing 100+ cases per year.
- Directly supported Sex Crimes investigations by maintaining a comprehensive database of evidence, processing files and compiling reports.
- Sole point of contact for subpoena & preservation requests and investigative interrogation coordination.
- Proven ability to manage sensitive information and assist and case resolution.
- Managed and maintained sensitive case files, ensuring compliance with legal and procedural standards.
- Reviewing cases, determining who complainant & subject is and sending out proper case closure notices, notify Facility Superintendents of Case closures, distribute Sexual Abuse incident reports through the proper channels.
- Receive drug lab results via NMS Labs. Record and document compound that was tested, what the results were, and upload the report to Investigators case load.
- Transcription of audio recorded interviews conducted by our investigative staff.
- Transcription of audio/video recordings received from facilities (i.e. verbage in a recorded video that is documented, time stamped, and presented in legally compelled Q&As)
- Management of all fleet vehicles assigned to the Buffalo office.
- To include, submitting monthly mileage logs to our Budget & Finance department, ensure compliance of our vehicles, and schedule all maintenance & repair.
- Work with and schedule Stenographer’s for our legally compelled staff interviews.
- File and submit all RTFs for the Buffalo area office.
- Assist DCJs and ADCJs on various tasks as needed.
- Order all office supplies. To include purchasing of PPE, evidence collection instruments, gloves, buccal swabs, etc.
- Maintain PREA compliance while closing Sex Crimes cases. Making sure proper documentation is received to stay in bounds with the law.
- Submit Preservation Orders for the Buffalo OSI office. Law Enforcement portal access and familiarization with preservation order processes for AT&T, Verizon, Apple, and Google
Office Asst 1 – Disciplinary Officer
New York State Department of Corrections and Community Supervision – Attica Correctional Facility
11.2021 - 06.2023
- Maintained compliance with NYS DOCCS Disciplinary Proceedings and made sure our Disciplinary office and Hearing Officers stayed within the bounds of NYS H.A.L.T.
- Organized the serving of Misbehavior Reports to Incarcerated Individuals, and creation of each Tier hearing packet (i.e. Tier 1, 2 and 3)
- Regularly communicated with central office staff within DOCCS Special Housing, working as a liaison between our facility and Special Housing to ensure strict compliance.
- Entered Disciplinary sanctions and completed Discretionary Reviews into Mainframe FIDS.
- Updated an incarcerated individuals F451 Screen when our facility received new intake on Draft.
- Worked closely with the facility Chart Office and scheduled ALL medical, court and funeral trips for incarcerated individuals. This includes creating all Trip documentation for Officers.
- Organized Tier Assistance for all Tier 3 hearings. I.e. gathering documentation, evidence, copies of logbooks, preserving video, etc.
- Organized and entered Unusual Incidents and Use of Force documentation into Mainframe FU10 for facilities’ Captains Office.
- Communicated daily with our administrative legal aide, assisting with NY Attorney General Record Requests.
- Completed AG Transcription Requests. (i.e. Transcribing audio for Tier 2 & 3 proceedings)
- Scheduled Legal Calls between incarcerated and their Counsel.
- Scheduled Confidential OMH meetings with facility OMH Staff for Tier 3 Proceedings.
Beverage Supervisor/Lead Bartender
Hartman’s Distilling Company
06.2020 - 06.2023
- Supervised and trained a team of 6 bartenders to ensure efficient service and customer satisfaction.
- Maintained bar staff schedule.
- Created and implemented new drink recipes to increase sales and attract new customers.
- Developed and maintained a system to track and analyze inventory levels and customer feedback.
- Developed and implemented cost-saving measures to increase profitability and efficiency.
Bartender
Prescott Provision’s
06.2020 - 04.2022
Bartender, Server, Banquets/Weddings
Patina 250
05.2018 - 06.2020
Front Desk/Office Supervisor
Aloft Buffalo Airport
05.2016 - 05.2018
Server
Red Lobster
07.2015 - 05.2018
Front Desk Clerk
Quality Inn & Suites
07.2015 - 05.2016
Education
General Studies -
Genesee Community College
Batavia, NYCriminal Justice B.S - undefined
SUNY Empire - Online
Skills
- NYS DOCCS Initial Employee Training IET – 80 Hours
- 150 training hours with NYS DOCCS
- Extensive knowledge of Quantitative Analysis, Tabular Reasoning and Excel Workbooks
- Report Writing
- Knowledge of all relevant laws, procedures and directives
NYS CIVIL SERVICES EXAMINATIONS AND ACTIVE LISTS
- OFFICE ASSISTANT 1 KBS, SCORE: 100 (GRADE 6)
- OFFICE ASSISTANT 2, & CALCULATIONS SCORE: 85 (GRADE 9)
- OFFICE ASSISTANT 2 STORES/MAIL SCORE: 90 (GRADE 9)
- OFFICE ASSISTANT 3 & CALCULATIONS SCORE: 90 (GRADE 14)
- STORES & MAIL SUPERVISOR, SCORE: 85 (GRADE 12)
- PAYROLL EXAMINER, SCORE: 90 (GRADE 15)
- ADMINISTRATIVE ASSISTANT 2 SCORE: 85 (GRADE 15)
Relevant Coursework
- Developing Effective Teams (SUNY Empire 2025)
- Essentials of Managing Conflict (SUNY Empire 2025)
- Legal and Ethical Foundations of Public Service (SUNY Empire 2025)
Timeline
Office Asst 2
New York State Department of Corrections and Community Supervision, Office of Special Investigations – Support Operations
06.2023 - Current
Office Asst 1 – Disciplinary Officer
New York State Department of Corrections and Community Supervision – Attica Correctional Facility
11.2021 - 06.2023
Beverage Supervisor/Lead Bartender
Hartman’s Distilling Company
06.2020 - 06.2023
Bartender
Prescott Provision’s
06.2020 - 04.2022
Bartender, Server, Banquets/Weddings
Patina 250
05.2018 - 06.2020
Front Desk/Office Supervisor
Aloft Buffalo Airport
05.2016 - 05.2018
Server
Red Lobster
07.2015 - 05.2018
Front Desk Clerk
Quality Inn & Suites
07.2015 - 05.2016
Criminal Justice B.S - undefined
SUNY Empire - Online
General Studies -
Genesee Community College
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