Rachel Wood
Gainesville,TX
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Pacific Dental Services
06.2020 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Results-driven finance professional with strong expertise in analyzing Accounts Receivable trends, optimizing cash flow, and driving actionable insights. Proven ability to assess financial health and implement strategic improvements to enhance collections.
- Manage expenses to achieve monthly budget.
- Verified patient insurance coverage and eligibility prior to appointments, ensuring accurate billing and minimizing claim denials.
- Maintained up-to-date knowledge of insurance policies, coverage limits, and pre-authorization protocols.
Lead Dental Assistant
Pacific Dental Services
02.2017 - 06.2020
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
Regional Assistant Trainer
Deca Dental
06.2015 - 02.2017
- Strengthened team collaboration through regular meetings, effective communication, and training sessions.
- Acted as a liaison between headquarters and local offices ensuring alignment of goals, strategies, and communication.
- Managed a diverse team of professionals, providing guidance, mentoring, and performance evaluations to support their career growth.
- Reduced operational costs with efficient budget management and resource allocation.
Education
RDA Schooling
PDI -UNT
Denton, TX01-2013
Skills
- Operations management
- Team leadership
- Problem-solving
- Staff development
- Maintaining compliance
- Financial management
- Accounts Receivable Management
Timeline
Operations Manager
Pacific Dental Services
06.2020 - Current
Lead Dental Assistant
Pacific Dental Services
02.2017 - 06.2020
Regional Assistant Trainer
Deca Dental
06.2015 - 02.2017
RDA Schooling
PDI -UNT
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