Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

RACHEL WOODEN

Firefighter/EMT
WHITEFORD,MD
RACHEL WOODEN

Summary

  • Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
  • Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
  • Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level firefigter/emt position. Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Confident Firefighter works effectively as part of cohesive team. Highly trained individual with great mechanical aptitude and background in medical response and fire suppression. Handles issues quickly and resolves conflicts successfully.

Overview

7
years of professional experience
1
Certification

Work History

Hart to Heart Ambulance
Forest Hill, MD

Dispatcher
06.2021 - Current

Job overview

  • Worked flexible hours across night, weekend and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

The Mill Of Bel Air
Bel Air, MD

Retail Sales Associate
10.2017 - Current

Job overview

  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
  • Worked outdoors in all weather conditions to care for plants and serve customers.
  • Created special clearance racks to move older, out-of-season and less attractive plants quickly.
  • Assisted average of 280 customers per day in finding or selecting items

HIGHS OF BALTIMORE
Darlington, MD

Food Service Manager
06.2016 - 07.2017

Job overview

  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Maintained effective team member communication.
  • Supervised staff preparing and serving 100 meals per day
  • Trained and mentored up to 5 new employees each quarter
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members

Education

North Harford High School
Pylesville, MD

High School Diploma
06.2016

University Overview

  • Majored in animal and plant science
  • Member of FFA
  • Coursework in Botany, Plant science and floral design
  • Member of 4H

Skills

  • Life Support Services
  • Life and Property Protection
  • Mass Casualty Events
  • Emergency Communications
  • Emergency Response Procedures
  • Community Relations
  • Emergency Medical Treatment
  • Incident Safety
  • Fire Safety Regulations
  • Report Preparation
  • Fire Protection System Testing
  • Alarm Response
  • First Aid Certified
  • Hazardous Material Handling
  • Fire Assessment
  • Fire Suppression Work
  • Trauma Assessments
  • Test Hydrants
  • Firefighting Activities
  • Firefighting Techniques Expertise
  • Fire Prevention

Certification

  • Emergency Medical Technician (EMT)
  • Certified FIRE FIGHTER, Whiteford volunteer fire co. - 2016
  • Turf Expert, The Mill of Bel Air - 2018
  • Fencing Expert, The MIll of Bel Air -2019

Timeline

Dispatcher

Hart to Heart Ambulance
06.2021 - Current

Retail Sales Associate

The Mill Of Bel Air
10.2017 - Current

Food Service Manager

HIGHS OF BALTIMORE
06.2016 - 07.2017

North Harford High School

High School Diploma

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RACHEL WOODENFirefighter/EMT