Summary
Overview
Work History
Skills
Additional Information
Timeline
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Rachel Wright

Oxford,MI

Summary

Dynamic leader with a proven track record, adept in boosting efficient and fostering team development. Excelled in loss prevention and customer service management, significantly enhancing store operations and profitability. Skilled in talent recruitment and motivation, driving substantial revenue growth and operational excellence.

Overview

4
4
years of professional experience

Work History

Store Manager

Vineyard Vines
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Multi Unit Store Manager

Hugo Boss
07.2022 - 10.2023
  • Managed staffing levels across multiple units, ensuring optimal coverage during peak hours while maintaining labor costs within budget constraints.
  • Assisted in the recruitment process for new employees by conducting interviews and selecting top candidates who met desired qualifications.
  • Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.

General Manager

Express
02.2021 - 07.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Outstanding communication skills
  • Recruitment and hiring
  • Goals and performance
  • Adaptable

Additional Information

References available upon request

Timeline

Store Manager

Vineyard Vines
10.2023 - Current

Multi Unit Store Manager

Hugo Boss
07.2022 - 10.2023

General Manager

Express
02.2021 - 07.2022

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Rachel Wright