Rachel Wrolstad
Customer Service Specialist
Salisbury,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Math Tutor
Western Technical College
08.2019 - Current
- Presented traditionally difficult mathematical concepts in an easy-to-understand manner
- Communicated and worked with students of many different backgrounds
- Tutored students both in person and online through the Blackboard Collaborate system.
Technical Support Representative
Abts Computer Services LLC
12.2017 - 08.2018
- Provided polite and efficient phone support for customers including quick assessment of billing, technical, and miscellaneous related problems
- Maintained excellent communication skills, a positive and problem-solving attitude, and polite resolution of customer’s issues
- Kept up-to-date records and built customer loyalty by scheduling and placing follow-up calls for customers.
Green Iowa AmeriCorps
Decorah, IA
01.2014 - 01.2015
- Created and implemented energy-related education programs to engage communities in volunteer generation
- Energy audited, weatherized, and optimized the energy efficiency of over 150 homes for underserved community members in the Winneshiek County area
- Created and ran multiple community service events in the Decorah area.
Customer Service Representative
Sprint
West Salem, WI
01.2010 - 01.2011
- Provided polite and efficient phone support for customers including quick assessment of billing, technical, and miscellaneous related problems
- Maintained excellent communication skills, a positive and problem-solving attitude, and polite resolution of customer’s issues
- Kept up-to-date records and built customer loyalty by scheduling and placing follow-up calls for customers who reported product issues.
Cashier
La Crosse, WI
01.2004 - 01.2006
- Provided personable, polite, and quick customer service and directions
- Resolved customers’ issues, took inventory, set-up and maintained displays
- Quickly and efficiently computed change, ran credit card transactions, verified customer identification, approved bank checks, and entered financial data into computerized cash registers.
Education
B.A. - Mathematics and Visual Arts
Luther College
01.2006 - 01.2010
Skills
Customer assistance
Product and service sales
Retail merchandising
Cash register systems
Written and verbal communication
Payment collection
Product knowledge
Time management skills
Money handling
Cleaning and sanitizing
Liquor law compliance
Customer Relations
Sales expertise
Professional telephone demeanor
Retail store support
Creative problem solving
Timeline
Math Tutor
Western Technical College
08.2019 - Current
Technical Support Representative
Abts Computer Services LLC
12.2017 - 08.2018
Green Iowa AmeriCorps
01.2014 - 01.2015
Customer Service Representative
Sprint
01.2010 - 01.2011
B.A. - Mathematics and Visual Arts
Luther College
01.2006 - 01.2010
Cashier
01.2004 - 01.2006