Summary
Overview
Work History
Education
Skills
Timeline
SalesManager
Rachel Wrolstad

Rachel Wrolstad

Customer Service Specialist
Salisbury,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Math Tutor

Western Technical College
08.2019 - Current
  • Presented traditionally difficult mathematical concepts in an easy-to-understand manner
  • Communicated and worked with students of many different backgrounds
  • Tutored students both in person and online through the Blackboard Collaborate system.

Technical Support Representative

Abts Computer Services LLC
12.2017 - 08.2018
  • Provided polite and efficient phone support for customers including quick assessment of billing, technical, and miscellaneous related problems
  • Maintained excellent communication skills, a positive and problem-solving attitude, and polite resolution of customer’s issues
  • Kept up-to-date records and built customer loyalty by scheduling and placing follow-up calls for customers.

Green Iowa AmeriCorps
Decorah, IA
01.2014 - 01.2015
  • Created and implemented energy-related education programs to engage communities in volunteer generation
  • Energy audited, weatherized, and optimized the energy efficiency of over 150 homes for underserved community members in the Winneshiek County area
  • Created and ran multiple community service events in the Decorah area.

Customer Service Representative

Sprint
West Salem, WI
01.2010 - 01.2011
  • Provided polite and efficient phone support for customers including quick assessment of billing, technical, and miscellaneous related problems
  • Maintained excellent communication skills, a positive and problem-solving attitude, and polite resolution of customer’s issues
  • Kept up-to-date records and built customer loyalty by scheduling and placing follow-up calls for customers who reported product issues.

Cashier

La Crosse, WI
01.2004 - 01.2006
  • Provided personable, polite, and quick customer service and directions
  • Resolved customers’ issues, took inventory, set-up and maintained displays
  • Quickly and efficiently computed change, ran credit card transactions, verified customer identification, approved bank checks, and entered financial data into computerized cash registers.

Education

B.A. - Mathematics and Visual Arts

Luther College
01.2006 - 01.2010

Skills

Customer assistance

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Timeline

Math Tutor

Western Technical College
08.2019 - Current

Technical Support Representative

Abts Computer Services LLC
12.2017 - 08.2018

Green Iowa AmeriCorps
01.2014 - 01.2015

Customer Service Representative

Sprint
01.2010 - 01.2011

B.A. - Mathematics and Visual Arts

Luther College
01.2006 - 01.2010

Cashier

01.2004 - 01.2006

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Rachel WrolstadCustomer Service Specialist