Rachel Zannella
Pawtucket,RI
Summary
Dedicated professional with 15 years of Customer Service experience, and 6 years of Management experience, including roles as a Store Manager and Supervisor. Holds an Associate's Degree in Human Services, and is a Licensed Cosmetologist.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Sally Beauty
North Providence, RI
08.2021 - 09.2025
- Engaged customers with product knowledge to enhance shopping experience and drive sales.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Provided training on store policies and procedures to new staff members for effective onboarding.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and mentored staff to enhance product knowledge and customer service skills.
Supervisor
CVS Pharmacy
Providence, RI
10.2019 - 10.2021
- Oversaw daily operations of the store during each shift.
- Cash Reconciliation, till balancing, and managing daily deposits.
- Inventory Management.
- Putting the weekly warehouse delivery out to the sales floor.
Beauty Advisor
CVS Pharmacy
Boston, MA
05.2016 - 10.2019
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Developed and implemented promotional strategies to boost sales of key beauty products.
- Increased sales by upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Preschool Teacher
KinderCare Learning Centers
Somerville, MA
05.2015 - 05.2016
- Developed and implemented lesson plans for the classroom.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development in preschoolers.
- Worked with parents to address children's needs in the classroom setting.
- Assessed children's progress through observations and daily paperwork.
Photo Technician
CVS Pharmacy
Boston, MA
09.2012 - 05.2015
- Operated photo printing equipment to produce all customer orders.
- Assisted customers in selecting photo products and services tailored to their needs.
- Maintained inventory of photo lab supplies, ensuring availability for customer orders.
- Trained new staff on photo processing techniques and customer service protocols.
Education
No Degree - Cosmetology
Empire Beauty School
Boston, MA10-2018
Associate of Arts - Human Services
Quincy College
Quincy, MA07-2015
Skills
- Customer service
- Store operations
- Team leadership and coaching
- Multitasking and organization
Certification
Cosmetology License: State of Massachusetts
Timeline
Store Manager
Sally Beauty
08.2021 - 09.2025
Supervisor
CVS Pharmacy
10.2019 - 10.2021
Beauty Advisor
CVS Pharmacy
05.2016 - 10.2019
Preschool Teacher
KinderCare Learning Centers
05.2015 - 05.2016
Photo Technician
CVS Pharmacy
09.2012 - 05.2015
No Degree - Cosmetology
Empire Beauty School
Associate of Arts - Human Services
Quincy College