Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachel Zender

Goleta,CA

Summary

High-energy Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Busser

Convivo
Santa Barbara, CA
03.2023 - 12.2023
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Made friendly conversation with customers to provide enjoyable dinning experience.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Assisted customers with selecting appropriate accompaniments for their chosen bottles of fine wine.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Made veracious lattes, including matcha and delivered food and beverages to the pool.

Busser/Food Runner

Skylarks Hidden Cafe
Bellingham, WA
07.2023 - 08.2023
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Effectively multitasked within fast-paced environment.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Offered insight into menu items to answer customer questions.

Supon's Thai Kitchen

ServerLine CookBartender
Bellingham, WA
05.2022 - 08.2022
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

Associate of Science - Industrial Design

Santa Barbara City College
Santa Barbara, CA
05-2024

Skills

  • Turning Tables
  • Food Running
  • Check Payment Processing
  • Service Prioritization
  • Dining Customer Service
  • Effective Customer Upselling
  • POS Operation

Certification

  • Food handlers card

Timeline

Busser/Food Runner

Skylarks Hidden Cafe
07.2023 - 08.2023

Busser

Convivo
03.2023 - 12.2023

Supon's Thai Kitchen

ServerLine CookBartender
05.2022 - 08.2022

Associate of Science - Industrial Design

Santa Barbara City College

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Rachel Zender