Rachel C. Brakensiek
O’Fallon,MO
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Paraprofessional
Fort Zumwalt School District
O'Fallon, MO
09.2025 - Current
- Supported classroom activities by preparing instructional materials and organizing resources.
- Assisted teachers in implementing individualized education plans for diverse student needs.
- Monitored student behavior, fostering a positive learning environment through effective communication.
- Collaborated with educators to assess student progress and adapt teaching strategies accordingly.
Fulfillment Associate
Transcorp
02.2025 - 07.2025
- Oversaw daily order fulfillment processes to ensure timely and accurate deliveries.
- Trained and mentored new associates on standard operating procedures and safety protocols.
- Implemented process improvements that enhanced operational efficiency within the fulfillment center.
- Managed inventory levels, ensuring accurate stock counts and minimizing discrepancies.
Biller/Title Clerk
Jim Trenary Chevrolet, Inc
O'Fallon, MO
12.2024 - 01.2025
- Coordinated with third-party payers concerning authorization requests, coding changes, and payment disputes.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Entered lien information into the system when applicable.
- Verified accuracy of title documents for completeness and correctness.
Title Clerk
Koester & Koester
O’Fallon , MO
09.2023 - 12.2024
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained records of all transactions in a computer database.
- Researched customer inquiries regarding title information.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Handled payments from customers for taxes, registration fees.
- Entered lien information into the system when applicable.
Operations Support Specialist
Aston Carter - MiTek
Saint Charles, MO
06.2023 - 08.2023
- Interface with manufacturing personnel, customer service, purchasing , logistic and supervision on order statue and production planning.
- Participate in inventory activities, such as cycle counts and year end inventory.
- Releasing and printing work order job packets, assembling the packets and receiving the production into the ERP system when a job is complete.
Administrative Assistant
AVMATS Jet Support
O'Fallon, MO
10.2022 - 05.2023
- Time Tracking
- Order Office Supplies
- Provided information to shipping and receiving personnel regarding inventory stock.
HR Assistant
AVMATS Jet Support
Chesterfield, MO
05.2022 - 10.2022
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Developed and maintained training materials and benefits packets for new hires.
Background Analyst
Griffin Personnel Group
O'Fallon, MO
04.2021 - 04.2022
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Reviewed appropriate records to obtain facts about individuals.
- Contacted references by phone and in person to validate information.
- Produced timely and accurate reports about findings.
- Reviewed gathered information to assess or detect issues.
Lawful Investigations
Citi
O'Fallon, MO
01.2016 - 04.2021
- Complete investigations of accounts within responsibility in a timely and accurate manner.
- Follow escalation procedure.
- Complete and maintain procedures for processes/accounts within responsibility.
- Communicate issues in a concise and business professional manner verbally and written.
- Research and investigate outstanding items in accounts for resolve.
- Train other staff members and take required training courses.
Default Processor 3
Citi
O'Fallon, MO
01.2015 - 01.2016
- Research complex foreclosure/bankruptcy actions.
- Communicated borrower/attorneys requests by letters for foreclosure/bankruptcy loans.
- Revised and submitted borrower’s accounts, assessed legal documents and processed.
Cash Processor
Citi Group
Fallon, MO
08.2007 - 12.2014
- Prepared and reconciled checks for Citilink, CHE, and recovery within a 48-hour standard, retrieved outstanding foreclosure fees and cost from Citi attorneys.
Foreclosure Referral Officer
First American, Citigroup
Fallon, MO
12.2006 - 08.2007
- Reviewed accounts for possible conflicts before proceeding with foreclosure action
- Screened notes to ensure payments have not been paid, promise to pay or loss mitt plans to void the foreclosure proceedings
- Routed all necessary documents on file net.
Education
BA - Business Administration
Lindenwood University
St Charles, MO12.2005
Skills
Time Management
Data Entry and 10-Key
Customer Relations
Attention to Detail
Proactive and Self-Motivated
Precision and Accuracy
Departmental Collaboration
Microsoft Office
Word Processing
Timeline
Paraprofessional
Fort Zumwalt School District
09.2025 - Current
Fulfillment Associate
Transcorp
02.2025 - 07.2025
Biller/Title Clerk
Jim Trenary Chevrolet, Inc
12.2024 - 01.2025
Title Clerk
Koester & Koester
09.2023 - 12.2024
Operations Support Specialist
Aston Carter - MiTek
06.2023 - 08.2023
Administrative Assistant
AVMATS Jet Support
10.2022 - 05.2023
HR Assistant
AVMATS Jet Support
05.2022 - 10.2022
Background Analyst
Griffin Personnel Group
04.2021 - 04.2022
Lawful Investigations
Citi
01.2016 - 04.2021
Default Processor 3
Citi
01.2015 - 01.2016
Cash Processor
Citi Group
08.2007 - 12.2014
Foreclosure Referral Officer
First American, Citigroup
12.2006 - 08.2007
BA - Business Administration
Lindenwood University