Rachel E Mueller
St Louis Park,MN
Summary
I'm a dedicated hard-working individual who has the ability to take on new projects and learn quickly. My relational skills come from a friendly disposition and I have the ability to adapt to new learning experiences. I'm personable, punctual, and always perform my given task to the best to my ability. I also have an eagerness and desire to learn and grow in any given industry I find myself.
Overview
10
10
years of professional experience
Work History
Digital Marketer
Freelance Digital Marketer
Minneapolis, MN
02.2024 - Current
- Developed and implemented digital marketing strategies to increase website traffic, engagement, and conversions.
- Monitored analytics to optimize campaigns based on performance metrics such as cost per click, click-through rate and cost per acquisition.
- Analyzed customer data to identify trends in purchasing behavior and create targeted email campaigns.
- Managed SEO initiatives including keyword research, content optimization, link building and competitor analysis.
- Produced engaging video content for use in paid advertising campaigns.
- Built relationships with influencers to generate brand awareness through sponsored posts or collaborations.
- Researched industry trends related to digital marketing techniques in order to stay up-to-date with best practices.
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Created compelling visuals to accompany written content.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed creative concepts and strategies for content creation that aligned with brand goals.
- Wrote social media content to increase engagement with customers.
Bank Teller
US Bank
Minneapolis, MN
06.2023 - 03.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Explained bank services, financial products and applicable fees to customers.
Author/Publisher
Noelle Love
Minneapolis, MN
10.2022 - 12.2023
- Managed web content by configuring links, texts and images following automated workflow.
- Collaborated with team leadership and other key stakeholders to determine key editing and production decisions.
- Followed detailed guidance for how to structure, write and research best-sellers.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training, and development coaching.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Participated in manuscript preparation and book production.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Built and lead team of 7 in developing and editing engaging content.
- Researched and edited content to ensure accuracy and quality of work.
- Managed multiple writing projects simultaneously while meeting deadlines.
- Conducted interviews with experts in various fields to obtain accurate information for writing projects.
- Crafted compelling copy that resonated with target audiences.
System Analyst
Coffeetree
Plymouth, MN
09.2022 - 01.2023
- Troubleshot and resolved problems with programs and systems.
- Developed and managed project plans while providing status updates to management.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Researched and evaluated technology solutions and presented recommendations for improved system operations.
- Maintained positive working relationships with fellow staff and management.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Reused existing processes and services to streamline support and implementation of key systems.
- Assisted with post-implementation troubleshooting of new applications and application upgrades.
Fashion Stylist
Stitch Fix
Minneapolis, MN
03.2021 - 05.2023
- Managed entire shopping experience for the client, putting together outfits and providing personalized style tips.
- Greeted each client and asked questions to determine fashion needs.
- Developed long-lasting relationships with clients.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Delivered high-quality, insightful, informative and entertaining written content to my clients while meeting tight deadlines.
- Informed and assisted clients in selecting and purchasing fashion items that match their style preferences, quality of daily wear and comfortability.
Care Giver
CareAparent
Woodbury, MN
10.2020 - 08.2021
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Transported clients as requested, maintained a clean and well-organized environment to promote client happiness and safety; planned and prepared meals to meet client's diets, and assisted patients with daily personal needs.
- Developed strong and trusting relationships with clients to facilitate smooth, quality care and providing companionship and counseling.
Sales Associate
J. Crew Factory
St. Louis Park, MN
02.2020 - 03.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies, products, and security practices in order to communicate and provide information to incoming callers.
- Assisted customers in finding and recommending items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
- Met or exceeded upselling, donation and credit card sign-up targets on a consistent basis by leveraging excellent communication and interpersonal strengths.
Beauty Advisor/Licensed Esthetician
Ulta Beauty
St. Louis Park, MN
09.2018 - 02.2020
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended appropriate products to meet customers' individual needs or resolve specific concerns.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Finalized purchases and managed cash register.
- Product knowledge, assisting customers based on skin type and desired outcome.
- Organized inventory.
- Backed up reception desk by answering phones and scheduling appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Pursued continuing education to learn new advances in skin condition treatments.
- Educated clients on skin care procedures and products.
Sales Associate
Kohl’s
St. Louis Park, MN
07.2015 - 06.2016
- Managed cash register, maintained product knowledge, assisted customers, provided customer service, and kept store organized.
Sales Associate
Old Navy
St. Louis Park, MN
07.2014 - 10.2014
- Managed cash register, maintained product knowledge, assisted customers, provided customer service, and kept the store organized.
Education
Advanced Esthetician License - Estheology
Empire Beauty School
Bloomington, MN 05.2019
Associates Degree - Fashion Design
Fashion Institute of Design And Merchandising
Los Angeles, CA08.2018
Skills
- Responding to Difficult Customers
- Written and oral communication skills
- Upselling Products and Services
- Reliable & Trustworthy
- POS system operation
- Supervision & Leadership
- Relationship Building
- Call Center Operations
- Technical Troubleshooting
- Professional and Courteous
- Schedule Coordination
- Sales and marketing
- Product Knowledge
- Marketing Strategies
- Active Listening
- Decision Making
- Customer Support
- Strong work ethic
- Customer service
- Retail experience
- Product sales
- People skills
- Organization
- Creativity
- Inventory
- Management
Timeline
Digital Marketer
Freelance Digital Marketer
02.2024 - Current
Bank Teller
US Bank
06.2023 - 03.2024
Author/Publisher
Noelle Love
10.2022 - 12.2023
System Analyst
Coffeetree
09.2022 - 01.2023
Fashion Stylist
Stitch Fix
03.2021 - 05.2023
Care Giver
CareAparent
10.2020 - 08.2021
Sales Associate
J. Crew Factory
02.2020 - 03.2021
Beauty Advisor/Licensed Esthetician
Ulta Beauty
09.2018 - 02.2020
Sales Associate
Kohl’s
07.2015 - 06.2016
Sales Associate
Old Navy
07.2014 - 10.2014
Advanced Esthetician License - Estheology
Empire Beauty School
Associates Degree - Fashion Design
Fashion Institute of Design And Merchandising
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