Fernanda Tejeda

• Responsible for shopping each customer's online grocery order while ensuring quality and accuracy.
• Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
• Tracked substitutions and informed customers of changes.

• Sort Merchandise
• Receive Merchandise
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Keep the establishment and point of sale clean and tidy
• Answering customers inquiries and assisting them at checkout.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Practiced advanced foreign languages abilities to support customer's needs.

• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Completed 6 years of coursework toward a degree in Foreign Languages with a focus on English Teaching.

BILINGUAL SECRETARY

Specialized in administrative support and office management with a focus on bilingual communication.