Vanessa Astone
San Jacinto,CA
Summary
Dynamic and results-driven professional with a proven track record at Walmart, excelling in order fulfillment and customer relations. Known for an upbeat attitude and exceptional attention to detail. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
25
25
years of professional experience
Work History
Personal Digital Shopper
Walmart
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Customer Service Representative
Walgreens
05.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cook
Del Taco Inc.
02.2006 - 06.2008
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Customer Service Representative
Temecula Oil and Water
12.2018 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Assistant Leasing Manager
Redmond Place Apts
11.1999 - 01.2005
- Collaborated with maintenance teams to ensure prompt resolutions of tenant issues, contributing to a positive living environment.
- Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
- Negotiated lease terms with potential tenants, securing favorable agreements for both parties.
- Maintained accurate records of rental payments, deposits, and expenses for effective financial management.
- Increased tenant satisfaction by addressing concerns promptly and efficiently.
- Built strong relationships with residents through excellent customer service and communication skills.
Skills
- Order fulfillment
- Verifying order accuracy
- Customer service
- Customer relations
- Relationship building
- Prioritizing orders
- Attention to detail
- Heavy lifting
- Online order processing
- Upbeat and outgoing attitude
- Physical stamina
Timeline
Personal Digital Shopper
Walmart
11.2022 - Current
Customer Service Representative
Walgreens
05.2022 - 11.2022
Customer Service Representative
Temecula Oil and Water
12.2018 - 02.2022
Cook
Del Taco Inc.
02.2006 - 06.2008
Assistant Leasing Manager
Redmond Place Apts
11.1999 - 01.2005
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