Miguel Nava

Walmart

07.2023 - 01.2024

Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
Tracked substitutions and informed customers of changes.
Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Participated in team meetings and staff training sessions.

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