Overview
Work History
Education
Skills
Timeline
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Trenecia Jackson

Shreveport,LA

Overview

5
5
years of professional experience

Work History

Personal Digital Shopper

Walmart
08.2023 - Current
  • Process customers orders from the internet
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.

Customer Service Representative WFH

Alorica
05.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Paramount Staffing

Change Healthcare
10.2022 - 05.2023
  • Outbound calls to different doctors Office
  • Taking 60 or more calls a day
  • Scheduling different appointments for different doctors office
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Personal Shopper Team Lead

Target
08.2021 - 02.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Sprint Customer Service

Teleperformance
09.2019 - 12.2021
  • Managed customer accounts
  • Troubleshooting
  • Typed incoming information promptly, maintaining 100% accuracy rate.
  • Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
  • Monitored multiple computer screens simultaneously.
  • Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
  • Recalled, summarized, prioritized, and categorized information.

Education

High School Diploma -

Green Oaks High School
Shreveport, LA
2019

Skills

  • Call Center
  • Customer Service
  • Customer Support
  • Account Management
  • Cold Calling
  • E-Commerce
  • Salesforce
  • Sales
  • Microsoft Excel
  • Credit Card Processing

Timeline

Personal Digital Shopper

Walmart
08.2023 - Current

Customer Service Representative WFH

Alorica
05.2023 - 02.2024

Paramount Staffing

Change Healthcare
10.2022 - 05.2023

Personal Shopper Team Lead

Target
08.2021 - 02.2022

Sprint Customer Service

Teleperformance
09.2019 - 12.2021

High School Diploma -

Green Oaks High School

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Trenecia Jackson