Hector Esquivel Quintana
Anaheim,CA
Overview
1
1
year of professional experience
Work History
Personal Digital Shopper
Omar
08.2024 - 09.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Brea Express Carwash
.
06.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Anaheim High School
Anaheim, CA05.2024
Skills
Customer Service
Active Listening
Problem-solving abilities
Cash Handling Accuracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Digital Shopper
Omar
08.2024 - 09.2024
Brea Express Carwash
.
06.2023 - 07.2024
High School Diploma -
Anaheim High School