Rachel Feldsine
Crescent City,CA
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments. Trained with Irish Communications.
Overview
14
14
years of professional experience
Work History
IT Technician
Team SOS- Pelican Bay State Prison
01.2019 - Current
- Documented and maintained detailed records of support requests, escalations, and actions taken.
- Coordinated substance abuse treatments with requirements outlined by courts, probation officers, and post-treatment agencies.
- Intervened in emergencies to de-escalate situations and advocate for patient needs.
- Oriented clients to chemical dependency programs to help improve compliance and long-term success.
- Conferred with interdisciplinary team to discuss cases and improve treatment strategies.
- Created patient-specific treatment plans based on sound research and personal histories.
Medicated Assistance Treatment CNA
Pelican Bay State Prison
01.2018 - 01.2022
- Checked vital signs to maintain patient stability.
- Intervened in emergencies to de-escalate situations and advocate for patient needs.
- Organized appropriate service resources based on individual patient needs.
- Conferred with interdisciplinary team to discuss cases and improve treatment strategies.
- Created patient-specific treatment plans based on sound research and personal histories.
- Counseled clients, helping individuals overcome dependencies and make positive life choices.
- Maintained accurate records of patients' histories, progress, and services delivered.
CNA
Crescent Skilled Nursing
01.2012 - 01.2016
- Utilized appropriate transfer techniques to assist residents to and from bathrooms.
- Maintained resident confidentiality and followed HIPAA guidelines.
- Answered call lights, alarms and patient requests.
- Checked vital signs and weight and recorded intake and output information to maintain patient stability.
Education
Graduate Certificate - Alcohol and Drug Counselor
Inner Coast College
CA12.2025
High School Diploma - undefined
Castle Rock
Crescent City, CA06.2007
Skills
- Documentation proficiency
- Network troubleshooting
- IT documentation
- Mobile device management
- User training
- Incident management
- System performance optimization
- Troubleshooting and Diagnostics
- Technical troubleshooting
- Troubleshooting network issues
Timeline
IT Technician
Team SOS- Pelican Bay State Prison
01.2019 - Current
Medicated Assistance Treatment CNA
Pelican Bay State Prison
01.2018 - 01.2022
CNA
Crescent Skilled Nursing
01.2012 - 01.2016
High School Diploma - undefined
Castle Rock
Graduate Certificate - Alcohol and Drug Counselor
Inner Coast College