Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rachel Hulen

Milwaukee,WI

Summary

Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities. Experienced in billing and collection procedures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinical Research Assistant/ Phlebotomist

Versiti of Wisconsin
02.2021 - Current
  • Under the direction of department leadership, Assistant, Clinical Research is responsible for handling a variety of administrative tasks associated with research studies including processing specimens, entering data, maintaining files, etc. This position is responsible for handling these clearly delineated tasks/projects as delegated by and with guidance from department leadership
  • Managed study databases, ensuring accurate data entry, storage, and retrieval for analysis purposes.
  • Provided training to new team members on proper procedures for data collection, documentation, and reporting in clinical trials.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products, along with timely and informative communication related to orders.

respite care worker

IRIS
08.2014 - Current
  • Developed personalized care plans for clients, ensuring their specific needs were met while under my supervision.
  • Assisted patients with activities of daily living, promoting independence and dignity throughout the care process.
  • Provided engaging companionship to clients, fostering meaningful relationships and alleviating feelings of isolation.
  • Administered medications as prescribed, diligently following safety protocols to reduce potential risks or complications.

Delivery Driver/Customer Service

Pizza Hut
04.2020 - 05.2021
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.

School Bus Driver

GO Riteway Transportation Group
10.2018 - 03.2020
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.

Behavior Analyst Technician

Autism Intervention Milwaukee, LLC
04.2017 - 01.2018
  • Enhanced client progress by implementing individualized behavior plans and interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment strategies for clients.
  • Reduced challenging behaviors by conducting thorough assessments and creating targeted intervention plans.
  • Collected and analyzed data to monitor client progress and make adjustments to treatment plans as needed.
  • Developed strong rapport with clients, fostering trust and facilitating successful implementation of interventions.

Education

High school or equivalent -

Ronald W. Reagan IB High School
Milwaukee
05.2014

Skills

  • Customer Service
  • Microsoft Office
  • Organized
  • Autism Experience
  • Food Service
  • Manual Bill Tracking/Book keeping
  • Computer Literacy
  • HIPAA trained
  • MCW Citi Trained
  • Venipuncture
  • CGMP trained
  • Vital Signs
  • Patient Care
  • GCP
  • Database Maintenance
  • Subject Retention Strategies
  • Familiarity with regulation associated with human subject research
  • Works well independently and on a team

Accomplishments

Customer Feedback: "My service this year compared to the previous few years was SO much better. So whatever changes have been made in 2022 they seem to be working"


Cross-trained on prospective collections needed to assist with research donations in TX.


First audit in current role was successful with zero findings.


Coordinated with other operations departments to kickstart a project that would redirect certain waste materials to our team for research.


Published author in The Journal of AABB: Transfusion


Certification

  • Driver's License
  • Phlebotomy, 04/01/21, possess Certificate of Completion of Phlebotomy Training through the Blood Center of Wisconsin

Timeline

Clinical Research Assistant/ Phlebotomist

Versiti of Wisconsin
02.2021 - Current

Delivery Driver/Customer Service

Pizza Hut
04.2020 - 05.2021

School Bus Driver

GO Riteway Transportation Group
10.2018 - 03.2020

Behavior Analyst Technician

Autism Intervention Milwaukee, LLC
04.2017 - 01.2018

respite care worker

IRIS
08.2014 - Current

High school or equivalent -

Ronald W. Reagan IB High School

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Rachel Hulen