Rachell Canela

Experienced and communicative team player with nine years in customer service, adept at thriving in fast-paced environments and adapting to changing daily requirements. Proficient in executing customer service tasks, including providing critical information and assistance. Skilled in utilizing a range of computer programs and systems, including phones, monitors, tablets, desktops, iOS, and Windows. Demonstrates exceptional composure under stress with a proven track record of reducing customer dissatisfaction through patient communication and targeted solutions. Articulate and patient in resolving conflicts and achieving client satisfaction. Excelled in product knowledge and sales tactics for marketing purposes.