Rachel L. Dumas
Chandler,AZ
Summary
Results-driven Business Development Professional with extensive experience in strategic account management and AI business growth. Proven ability to leverage data insights to enhance client satisfaction and retention, while leading cross-functional teams to exceed client expectations. Adept at building senior-level relationships that align services with client needs, particularly in the data center sector.
Overview
12
12
years of professional experience
Work History
Global Account Director, Strategic Accounts
Lionbridge
Phoenix, AZ
05.2025 - 02.2026
- Achieved 100% 2025 quota: $16.8 MM, with a 20% uplift YoY, by strategically managing and planning AI business expansion.
- Directed solutions and QBR development projects to align with Google consolidation and expansion efforts, securing a 3-year contract.
- Led contract negotiations to align services with client needs, resulting in two RFP wins for 2025 and a successful 2026 submission.
Account Executive, Enterprise Sales
INTEL
Phoenix, AZ
07.2021 - 11.2024
- Managed 50+ Fortune 500 enterprise clients, achieving a consistent 100% quota from 2021-2024, with 142% in 2022.
- Orchestrated and led Data Center technical Solutions with GTM Partner matrix, including OEM, ISV, and CSP partners.
- Secured $30 million annual quota while driving Intel KPIs for enterprise accounts, earning multiple quarterly awards for sales leadership.
- Collaborated with cross-functional teams to develop targeted marketing strategies, enhancing client satisfaction and retention.
Client Director, Strategic Accounts
SITEL (Formerly Sykes / Symphony)
Phoenix, AZ
09.2019 - 07.2021
- Focused on new business development for large global enterprises in digital and AI focused operations transformation, achieving an annual quota of $3.8 million.
- Developed account plans for 25 strategic named accounts, driving engagement and growth aligned with client business objectives.
- Managed contract negotiations and coordinated cross-functional teams to ensure project execution met client expectations.
Senior Account Manager
FORRESTER RESEARCH
Phoenix , AZ
05.2014 - 05.2019
- Achieved 150% quota in 2015, 138% in 2016, 100% in 2017, and 115% in 2018. Recognized for exceptional performance with President's Club in 2015 and 2016.
- Increased revenue from $640K to $1.75 million over four years by implementing targeted sales strategies.
- Cultivated strategic relationships with executive level clients to optimize sales operations and enhance client satisfaction.
Education
MBA - Strategy & Marketing Focus
Rice University, Jesse H. Jones Graduate School of Business
Houston, Texas05-2010
Bachelor of Arts (BA) - Majors in History and Fine Arts, Minor in Spanish
Hillsdale College
Hillsdale, MI05-2001
Skills
- Account Management
- Contract Negotiation
- Solution Selling
- Market Analysis
- Cross-functional Collaboration
- Executive Communication
- Relationship Management
- Proposal Management
- Lead Generation
- Strategic Planning
- Operational Strategy
- Pipeline Management
- Demand Generation
- Opportunity Planning
- Solution Development
- Sales Campaign Management
- Competition Evaluation
- Community Advancement
- Product Alignment
- Large Transaction Sales
- Regulated Industry Sales
- Partner Ecosystem Development
Timeline
Global Account Director, Strategic Accounts
Lionbridge
05.2025 - 02.2026
Account Executive, Enterprise Sales
INTEL
07.2021 - 11.2024
Client Director, Strategic Accounts
SITEL (Formerly Sykes / Symphony)
09.2019 - 07.2021
Senior Account Manager
FORRESTER RESEARCH
05.2014 - 05.2019
MBA - Strategy & Marketing Focus
Rice University, Jesse H. Jones Graduate School of Business
Bachelor of Arts (BA) - Majors in History and Fine Arts, Minor in Spanish
Hillsdale College