Summary
Overview
Work History
Education
Skills
Timeline
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Rachell Kelly

Lithonia,GA

Summary

Committed to delivering unwavering and consistent care, I cultivate an atmosphere that promotes positive relationships, mutual respect, trust, and thoughtfulness toward others. My aim is to comprehend the distinct needs of each person while preserving their dignity and self-worth. With a decade of experience, my steadfast dedication to making a positive impact on the lives of those I assist has always taken precedence over financial gains.

Overview

24
24
years of professional experience

Work History

PATIENT CARE TECH

PIEDMONT ROCKDALE HOSPITAL
11.2022 - Current


  • Performs and documents basic nursing care procedures in patients' charts, such as collecting routine specimens, drawing Labs, Blood cultural, performing vital signs, and recording intake and output, as well as weight
  • Assists in transferring patients, beds, and patient care equipment to other rooms, adhering to required safety precautions
  • Conducts procedures and treatments like EKGs, preparations, and the application and monitoring of patients' responses to restraints
  • Provides safety observation and assists with activities of daily living (ADLs) for 1013 and 2013 patients
  • Offering guidance and assistance, while interacting personally with patients
  • Helped stabilize and treat patients during emergency 1013 /2013 crisis.
  • Fostered clean and hygienic environment, reducing the risk of infections.
  • Enter patient treatment info into EPIC, accurately
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals. Handling and labeling samples, and maintaining a sterile environment.
  • Ensured proper labeling and storage of collected specimens, preventing mix-ups and errors during lab analysis stages.

MENTAL HEALTH TECH LEAD

LAUREL HEIGHT HOSPITAL
04.2020 - 11.2022
  • Demonstrates understanding of patient activities as outlined in program, adherence to schedule, and patient nutritional needs
  • Establishes and maintains therapeutic relationships with patients and assisted with the maintenance of the unit
  • Maintains patient observation and set boundaries on inappropriate behavior
  • ASD Mental Health Lead maintain patient observation every 15 minutes
  • Assist is crisis, and restraints
  • Provide direct therapeutic interventions to clients by teaching, modeling, and coaching of ABA techniques directed to increase language and communication skills
  • Utilized effective communication skills when interacting with diverse populations of patients experiencing various mental health disorders
  • Code responder for crisis intervention Situations.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
  • Managed crisis situations effectively, ensuring safety of all involved.
  • Utilized de-escalation techniques effectively, reducing instances of patient agitation.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Charted on each patient daily.
  • Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
  • Counseled and mentored clients on substance use and life choices.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.

PATIENT CARE ADVOCATE LEAD

CHANGE HEALTH CARE
08.2018 - 02.2020
  • + Assist Members with Open Enrollment assessment
  • Set the expectations of the benefits of having a Medicare Care Advantage Plan
  • Assist Members with Federal, State, and local community programs
  • Communicated with Health Plan (Advocate)
  • Resolving complaints
  • Implementing treatment programs
  • Completing patient assessments via phone
  • Meticulously document all member interactions and activity
  • Awareness of all branch functions and duties to ensure proper support and coverage are provided at all times
  • Assist in the coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalism.
  • Monitored progress and documented patient health status changes to keep the care team updated.
  • Maintained confidentiality of patient data and conditions to safeguard health information.
  • Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into the system.
  • Managed 100+ daily calls, and emails.

Member Service Representative

Prestige Staffing LLC
03.2015 - 11.2015
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while maintaining a focus on finding resolutions.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met the guidelines for customer call service levels, as well as managed time and productivity.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Communicating with clearinghouses and providers on behalf of clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed a high call volume of 100+ plus calls daily and emails.

Customer Service Representative

Sears Call Center
09.2010 - 04.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Top-tier seller among the top 10 in products and services.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Patient Care Technician, Emergency Department

University of South Alabama Medical Center
09.2000 - 01.2009
  • Maintained a clean and safe environment for patients, visitors, and staff through adherence to infection control protocols.
  • Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
  • Facilitated smooth transitions of care by communicating pertinent information at shift handovers or transferring between departments.
  • Enabled early identification of deteriorating patients through vigilant monitoring leading to prompt intervention from clinical teams.
  • Contributed to efficient emergency department operations by effectively prioritizing and managing tasks.
  • Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic medical records.
  • Collaborated with other healthcare professionals in the emergency department to ensure seamless coordination of care.
  • Enhanced patient comfort by providing compassionate care and addressing their individual needs.
  • Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
  • Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
  • Observed patients under treatment care, help identify symptoms, responses to treatments, and progress with goals.
  • Increased accuracy in documentation by maintaining thorough patient records reflecting interventions provided and outcomes observed.
  • Assisted in transferring patients, beds, and patient care equipment to other rooms adhering to necessary safety precautions.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health records.
  • Assistance with triage assessments and trauma codes.

Education

Bachelor of Science - Pre-Nursing

Chamberlin University
Sandy Springs, GA
02.2027

Diploma - High School

Mattie T. Blount
Mobile, AL
05.1997

Skills

  • Problem-solving
  • Conflict resolution
  • Leadership
  • EPIC, electronic charting
  • HIPAA &PHI compliant
  • Extensive medical terminology
  • Critical Thinking
  • BLS CPR Certified
  • Influential Negotiation Skills
  • Quality Assurance compliant
  • Phlebotomy Techniques
  • Patient Services
  • Infection control standards
  • ADL support
  • Specimen Collection
  • Blood Glucose Testing
  • EKG Interpretation
  • Emergency Response
  • Patient Observation
  • Data Collection
  • Infection prevention

Timeline

PATIENT CARE TECH

PIEDMONT ROCKDALE HOSPITAL
11.2022 - Current

MENTAL HEALTH TECH LEAD

LAUREL HEIGHT HOSPITAL
04.2020 - 11.2022

PATIENT CARE ADVOCATE LEAD

CHANGE HEALTH CARE
08.2018 - 02.2020

Member Service Representative

Prestige Staffing LLC
03.2015 - 11.2015

Customer Service Representative

Sears Call Center
09.2010 - 04.2014

Patient Care Technician, Emergency Department

University of South Alabama Medical Center
09.2000 - 01.2009

Bachelor of Science - Pre-Nursing

Chamberlin University

Diploma - High School

Mattie T. Blount

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