Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachell Kelly

Lithonia,GA

Summary

Adaptable professional with quick learningg ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

24
24
years of professional experience

Work History

PATIENT CARE TECH

PIEDMONT ROCKDALE HOSPITAL
Conyers
11.2022 - Current
  • Ensuring constant direct supervision for individuals that are high risk
  • Performs and documents basic nursing care procedures in patients' charts, such as collecting routine specimens, taking vital signs, and recording intake and output, as well as weight
  • Assists in transferring patients, beds, and patient care equipment to other rooms, adhering to required safety precautions
  • Conducts procedures and treatments like EKGs, preparations, and the application and monitoring of patients' responses to restraints
  • Provides safety observation and assists with activities of daily living (ADLs) for 1013 and 2013 patients
  • Offering guidance and assistance, while interacting personally with patients
  • Kept rooms clean and ready to meet individual needs
  • Helped stabilize and treat patients during emergency 1013 crisis situations
  • Supported smooth patient flow and unit operations with regular supply restocking
  • Enter patient treatment info into EPIC, accurately

MENTAL HEALTH TECH LEAD

LAUREL HEIGHT HOSPITAL
Atlanta
04.2020 - 11.2022
  • Demonstrates understanding of patient activities as outlined in program, adherence to schedule, and patient nutritional needs
  • Establishes and maintains therapeutic relationships with patients and assisted with the maintenance of the unit
  • Maintains patient observation and set boundaries on inappropriate behavior
  • ASD Mental Health Lead maintain patient observation every 15 minutes
  • Assist is crisis, and restraints
  • Provide direct therapeutic interventions to clients by teaching, modeling, and coaching of ABA techniques directed to increase language and communication skills
  • Utilized effective communication skills when interacting with diverse populations of patients experiencing various mental health disorders
  • Code responder for crisis intervention Situations.

PATIENT CARE ADVOCATE LEAD

CHANGE HEALTH CARE
Alpharetta, Georgia
08.2018 - 02.2020
  • Assist Members with Open Enrollment assessment
  • Set the expectations of the benefits of having Medicare Care Advantage Plan
  • Assist Members with Federal, State, and local community programs
  • Communicated with Health Plan (Advocate)
  • Resolving complaints
  • Implementing treatment programs
  • Completing patient assessments via phone
  • Meticulously document all member interactions and activity
  • Awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
  • Assist in the coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalism.

Customer Service Representative

Sears Call Center
Mobile , AL
04.2010 - 12.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Emergency Room Patient Care Technician

University of South Alabama Medical Center
Mobile , AL
08.2000 - 02.2009
  • Performed diagnostic tests such as EKGs, blood draws, urinalysis, and glucose monitoring.
  • Recorded patient medical histories, vital statistics, test results, treatments provided, and other information into electronic health records.
  • Responded promptly to patient call lights or requests for assistance.
  • Cleaned and maintained equipment used in providing patient care services.
  • Assisted in the preparation and transport of patients to various areas within the hospital.
  • Maintained accurate documentation of all activities related to patient care services.
  • Observed patients' condition during treatment sessions; reported any changes to nursing staff members immediately.
  • Ensured that all safety standards were met when providing patient care services.

Education

Bachelor of Science (B.S.N) - Pre-Nursing

Chamberlin University
Sandy Springs, GA
02.2027

Diploma - High School

Mattie T. Blount
Mobile, AL
05.1997

Skills

  • Problem solving
  • Conflict resolution
  • Leadership
  • Adaptability
  • EPIC, electronic charting
  • HIPAA &PHI compliant
  • Extensive medical terminology
  • Patient Assessment
  • Critical Thinking
  • Mandated Reporter
  • BLS CPR
  • Influential Negotiation
  • Quality Assurance
  • Specimen Collection
  • Infection control standards

Languages

Advanced English

Timeline

PATIENT CARE TECH

PIEDMONT ROCKDALE HOSPITAL
11.2022 - Current

MENTAL HEALTH TECH LEAD

LAUREL HEIGHT HOSPITAL
04.2020 - 11.2022

PATIENT CARE ADVOCATE LEAD

CHANGE HEALTH CARE
08.2018 - 02.2020

Customer Service Representative

Sears Call Center
04.2010 - 12.2014

Emergency Room Patient Care Technician

University of South Alabama Medical Center
08.2000 - 02.2009

Bachelor of Science (B.S.N) - Pre-Nursing

Chamberlin University

Diploma - High School

Mattie T. Blount

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