Rachell A. Barclay
Guelph
Summary
Dynamic bartender with strong multitasking and exceptional customer service skills. Committed to delivering high-quality experiences and ensuring compliance with food handling standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender/Server
Wild Wing
Guelph, ON
08.2012 - 03.2026
- Managed bar inventory, ensuring optimal stock levels of spirits and supplies.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/server
The Happy Traveler Cafe & Bistro
Guelph, ON
01.2012 - 06.2012
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality customer experiences.
- Managed bar inventory, efficiently tracking supplies to minimize waste and optimize stock levels.
- Implemented innovative drink specials that enhanced customer engagement and increased repeat patronage.
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bartender/Server
Shoeless Joes Sports Bar and Grill
Guelph, ON
01.2007 - 10.2011
- Crafted and served beverages to enhance guest experiences and satisfaction.
- Maintained cleanliness and organization of bar area to promote efficiency.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed multiple tables efficiently in high-volume dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Education
High School Diploma -
St.James Catholic High School
Guelph, ONSkills
- Safe food handling procedures
- Point of sale systems
- Fast learner
- Professional service standards
- Collaboration and teamwork
- Highly reliable
- Strong work ethic
- Exceptional customer service
- Cash handling
Certification
Smart Serve Certified
Timeline
Bartender/Server
Wild Wing
08.2012 - 03.2026
Bartender/server
The Happy Traveler Cafe & Bistro
01.2012 - 06.2012
Bartender/Server
Shoeless Joes Sports Bar and Grill
01.2007 - 10.2011
High School Diploma -
St.James Catholic High School