Jayda Brimley
Milwaukee,WI
Summary
Dynamic bartender and server with a proven track record at The Chancery, excelling in customer service and beverage preparation. Recognized for enhancing guest experiences and boosting sales through suggestive selling. A reliable team player, adept at multitasking and training new staff, ensuring a clean and organized bar environment while adhering to responsible alcohol service standards.
Overview
6
6
years of professional experience
Work History
Bartender/Server
The Chancery
Mequon, WI
08.2021 - Current
- Mastered bar and food operations, including drink preparation and customer service techniques.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Collaborated with team members to deliver efficient service during peak hours.
- Developed comprehensive knowledge of beverage offerings for effective customer recommendations.
- Participated in training sessions on safety protocols and responsible alcohol service.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Adapted quickly to changing demands, demonstrating flexibility in fast-paced environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Manager
Journeys Shoe Store
Wauwatosa, WI
06.2019 - 02.2020
- Supported inventory management by restocking supplies as needed throughout shifts.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized and maintained stock levels for optimal product availability.
- Executed inventory management procedures to ensure accurate stock counts.
- Assisted in training new staff on stocking processes and safety protocols.
- Collaborated with team members to enhance efficiency in restocking operations.
- Implemented improvements in layout design to facilitate better product accessibility.
- Mentored junior staff on best practices for inventory organization and handling.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
Bartender/Server
Olive Garden Restaurant
Menomonee Falls, WI
09.2019 - 12.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
Radiography
Milwaukee Area Technical College
Milwaukee, WISkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Food service
- Team training and development
- Alcohol awareness
- New hire training
- Beverage preparation
- Drink preparation techniques
- Sales expertise
- Inventory
- Salesmanship
- Classic cocktails
- Performance improvement
- Food running
- Staff management
- Aloha POS
- Organizational growth
- Safe food handling procedures
- Anticipating guest needs
- Courteous
- Safe serving practices
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Calm and composed
- Issue resolution
- Bussing and serving
Timeline
Bartender/Server
The Chancery
08.2021 - Current
Bartender/Server
Olive Garden Restaurant
09.2019 - 12.2021
Manager
Journeys Shoe Store
06.2019 - 02.2020
Radiography
Milwaukee Area Technical College