Certificate of Excellence of Patient Centered Care
Rachelle Caffrey
Laramie
Summary
Knowledgeable SSA with background in managing stock levels and ensuring timely distribution. Efficiently processed orders, supported inventory control, and contributed to continuous workflow improvements. Demonstrated problem-solving abilities and effective teamwork in fast-paced environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales and Services/Distribution Center Associate
USPS
Laramie, WY
04.2020 - Current
Operated material handling equipment to efficiently move and organize packages within distribution center.
Maintained accurate inventory records using scanning technologies and warehouse management systems.
Collaborated with team members to meet daily shipping and receiving goals in a fast-paced environment.
Trained new associates on safety protocols, operational procedures, and equipment usage for optimized workflow.
Conducted regular inspections of equipment to ensure safe operation and compliance with USPS regulations.
Maximized warehouse space utilization by implementing effective storage solutions based on product dimensions and turnover rates.
Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
Maintained a clean and organized workspace by adhering to warehouse safety standards.
Troubleshot issues with equipment, performing basic maintenance when necessary to minimize downtime.
Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Worked with customers to pack items according to specific desires and requirements.
Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms
COOK WG-4
CHEYENNE VA MEDICAL CENTER
CHEYENNE, WY
03.2019 - 04.2020
Prepared and cooked a variety of meals adhering to dietary guidelines for patients.
Collaborated with dietary staff to ensure compliance with food safety regulations.
Managed inventory, ensuring freshness and availability of ingredients for meal preparation.
Trained new kitchen staff on proper cooking techniques and safety protocols.
Developed weekly menus in alignment with nutritional standards and patient preferences.
Streamlined kitchen workflows to enhance efficiency during peak meal service hours.
Conducted regular quality checks on food items to maintain high standards of taste and presentation.
Implemented feedback from patients to improve meal offerings and overall satisfaction.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Takes responsibility for personal development through education and self-improvement opportunities. Willing to learn about new technology and apply new procedures in daily work routine.
COOK WG-4/ WG-6
FARGO VA HEALTHCARE SYSTEM
FARGO, ND
04.2014 - 03.2019
Prepared and cooked meals adhering to dietary restrictions for veteran patients.
Maintained cleanliness and organization of kitchen areas, ensuring compliance with health regulations.
Collaborated with dietary staff to develop nutritious meal plans tailored to patient needs.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
ASSISTANT
TWO CUT FRAMING
LARAMIE, WY
06.2009 - 05.2011
Coordinated project timelines and schedules to ensure timely completion of framing tasks.
Assisted in the preparation of materials and tools for various framing projects.
Implemented quality control measures to maintain high standards in framing output.
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Greeted guests in with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.
Education
Laramie High School
Laramie, Wyoming
06-2012
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Accomplishments
Resolved product issue through consumer testing.
Achieved satisfied customers through effectively helping with mailing inquiries and issues.
Certification
SSA window Training - June of 2022
Timeline
Sales and Services/Distribution Center Associate
USPS
04.2020 - Current
COOK WG-4
CHEYENNE VA MEDICAL CENTER
03.2019 - 04.2020
COOK WG-4/ WG-6
FARGO VA HEALTHCARE SYSTEM
04.2014 - 03.2019
ASSISTANT
TWO CUT FRAMING
06.2009 - 05.2011
Laramie High School
AWARDS
Received an award for excellence in patient centered care from the Fargo VA in 2018.
ADDITIONAL INFORMATION
Worked summers assisting in camp supervisory with children ages 4-13 from 2006 to 2011.
Did volunteer work at the University of Wyoming doing data entry for the Wyoming Geographic Information Science Center in 2011.
Did volunteer work for Interfaith Good Samaritan in summer of 2019.
Certificate of Excellence of Patient Centered Care
Received and award of excellent patient care while associated with the Veterans Administration for working under stressful environmental conditions during harsh weather.
PSE Sales & Services/Distribution Center Associate at United States Postal Service, USPSPSE Sales & Services/Distribution Center Associate at United States Postal Service, USPS
Sales and Services/Distribution Associate at United States Postal Service, USPSSales and Services/Distribution Associate at United States Postal Service, USPS