Rachelle Corvidae
Vashon,WA
Summary
Results-driven professional focused on delivering exceptional materials in remote and hybrid positions. Experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to support targets for engagement, acquisition and retention.
Overview
16
16
years of professional experience
Work History
Supervisor, Member Support Team
Ridwell
09.2020 - Current
- Creates highly empathetic client relationships with a reputation for exceeding service standards.
- Provides white-glove customer service for a member-base of over 150,000 via email, SMS, and phone.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Host
Aurora Commons
09.2019 - 10.2020
- Managed and developed programs for clients experiencing housing insecurity.
- Provided specialized services for women working in street-based sex work.
- Exhibited advanced de-escalation skills to assure a safe environment.
- Assured programming and staff training was in alignment with evolving DE&I standards.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Trained and supervised employees and volunteer staff.
Event Manager
Impact Hub
10.2013 - 03.2019
- Managed booking calendar for 30+ events per month in 11 event spaces for up to 250 guests.
- Created a streamlined booking system, resulting in a 11% increase in sales within first month of system application.
- Supervised part-time event staff and managed outside vendors.
Owner
Self-employed | Flock: Soulcare For Women
01.2009 - 01.2017
- Created high-quality visual and print content for social media marketing.
- Elevated audience engagement by incorporating compelling storytelling techniques and relatable anecdotes.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Created curriculum and presentation materials for a variety of online and in person courses, and for public speaking engagements.
- Published author with Chalice Press.
Education
Bachelor of Arts - Philosophy
Seattle Pacific University
Seattle, WAMaster of Arts - Spiritual Direction
Regent University
Vancouver, BC Skills
- Teamwork and Collaboration
- Content Creation
- Content scheduling
- Content Developmen
- Attention to Detail
- Community Engagement
- Social Media Copywriting
- Facebook, Instagram, You Tube, Canva, Mail Chimp
Timeline
Supervisor, Member Support Team
Ridwell
09.2020 - Current
Host
Aurora Commons
09.2019 - 10.2020
Event Manager
Impact Hub
10.2013 - 03.2019
Owner
Self-employed | Flock: Soulcare For Women
01.2009 - 01.2017
Bachelor of Arts - Philosophy
Seattle Pacific University
Master of Arts - Spiritual Direction
Regent University
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