Rachelle Fares
Dearborn
Summary
Dynamic professional with experience in customer service and team leadership. Known for strong problem-solving skills and a positive attitude, effectively resolving customer complaints and optimizing team performance to drive operational success.
Overview
3
3
years of professional experience
Work History
Team Member
Wing Fellas
Dearborn, MI
06.2024 - Current
- Assisted team members with training on operational procedures and safety protocols.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with colleagues to streamline order fulfillment processes, enhancing customer satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Leader
Tropical Smoothie Cafe
Dearborn, MI
09.2023 - 11.2024
- Led team in daily operations, ensuring adherence to company standards for quality and service.
- Trained and mentored new employees on menu items and customer service protocols.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented staff scheduling optimization, enhancing shift coverage and operational efficiency.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
Education
Bachelor of Science - Pre-dental
Wayne State University
Detroit, MI05.2028
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cleaning
- Flexible schedule
- Cash handling
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Team Member
Wing Fellas
06.2024 - Current
Team Leader
Tropical Smoothie Cafe
09.2023 - 11.2024
Bachelor of Science - Pre-dental
Wayne State University