Rachelle Henry
Personnel Security
Florence,SC
Summary
Security Specialist with extensive knowledge of Defense Information Systems for Security (DISS), eQuip and Defense Biometric Identification System (DBIDs). Experience in Access Control and Background Identify Verification. Dedicated and resourceful professional skilled in writing reports, updating records and handling classified materials. Security Specialist carries 4 years handling complex network security and vulnerability issues. Experience providing necessary data safety audits and patches to maintain information integrity. Consistently handles vital organizational practices for resolving breaches and flaws. Knowledgeable in premises monitoring, CCTV, screening techniques and defensive tactics. Resourceful Security Specialist carries 4 years handling complex security and vulnerability issues. Experience providing necessary data safety audits and patches to maintain information integrity. Consistently handles vital organizational practices for resolving breaches and flaws. Actively manages critical processes and key software installations to provide data infrastructure protection.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Security Specialist
Theatre Undersea Surveillance Atlantic, USN
04.2020 - 06.2023
- Reviewed SF -86 Questionnaire for accuracy and completion. Initiated and Reviewed eQIP. Monitored Staff Security Clearances and resolved any pending issues in a timely manner.
- Safeguarded classified materials, insuring accurate markings, classification and proper destruction.
- Performed Identity Verification using DBIDS for incoming base visitors. Monitored and Created DISS Visit Request for incoming and outgoing personnel.
- Granted appropriate access based on eligibility and client protocol. Subsequently removed access at end of terms.
- Conducted Security Indoctrination , Foreign Travel Area Specific Briefs and Debriefs.
- Submitted personnel foreign travel documents and notated personnel records of foreign travel in accordance with Security Executive Agent Directive (SEAD 3).
- Provided monthly, weekly data reports to Security Manager using Microsoft Access and Microsoft Excel.
Training Petty Officer
USS Gerald R Ford, USN
02.2019 - 04.2020
- Implemented standardized monthly and annual training plans for 84 sailors.
- Created a routing and tracking system for Personnel Qualifications, enhancing Divisional Readiness and Operations
- Maintained accurate records of all completed training sessions, ensuring timely updates to trainee profiles and tracking progress towards qualifications.
- Increased retention rates among trainees with targeted support interventions for those struggling academically or personally.
- Boosted overall unit readiness with strategic planning, scheduling, and execution of training events.
Customer Care Associate
Assurant Specialty Property
02.2017 - 01.2019
- Managed approximately 25 inbound callers with mortgage insurance claims and premiums inquires. Maintained good call control to quickly uncover questions and keep call times low.
- Followed up with private insurance companies on behalf of clients on outstanding issues to complete resolutions, increasing customer satisfaction.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis.
Education
Bachelor of Science - Health Services Administration
Eastern Michigan University
Ypsilanti, MI 08.2019 - Current
Skills
Security Operations
Access control
Identity management
Clearance management
Personnel protection
Data entry
First call resolution
Complaint handling
Call center experience
Customer relationship management
Issue escalation
Training facilitation
Program management
Performance evaluation
Timeline
Security Specialist
Theatre Undersea Surveillance Atlantic, USN
04.2020 - 06.2023
Bachelor of Science - Health Services Administration
Eastern Michigan University
08.2019 - Current
Training Petty Officer
USS Gerald R Ford, USN
02.2019 - 04.2020
Customer Care Associate
Assurant Specialty Property
02.2017 - 01.2019