Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Johnson

Fort Collins,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Loan Officer

Academy Mortgage
08.2020 - Current
  • Develop strong relationships with customers through high levels of customer service.
  • Assist customers in understanding loan terms and conditions to make informed decisions.
  • Originate, review, process closed and administer customer loan proposals.
  • Submit loan applications to underwriter for verification and recommendations.
  • Maintain strict confidentiality of bank records and client information.
  • Explain very technical financial information to applicants in easy to understand language.

Treatment Coordinator

Holling And Riggs Periodontics
03.2017 - 07.2020
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Scheduling Coordinator

Dr. James K Richards
07.2013 - 09.2016
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Processed payments and managed financial records to facilitate proper billing and tracking of payment history.

Education

Associate of Arts -

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

High School Diploma -

Platte Valley Jr/Sr High School
Kersey, CO
05.1997

Skills

  • Customer Service-Focused
  • Financial Services
  • Relationship Building and Management
  • Document Analysis

Timeline

Loan Officer

Academy Mortgage
08.2020 - Current

Treatment Coordinator

Holling And Riggs Periodontics
03.2017 - 07.2020

Scheduling Coordinator

Dr. James K Richards
07.2013 - 09.2016

Associate of Arts -

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Platte Valley Jr/Sr High School

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Rachelle Johnson