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RACHELLE KOON
Project Manager
Rexburg,ID
Summary
Strategic leader in market development and project management with a proven ability to grow key accounts and enhance team performance. Successfully executed over 200 projects, driving significant revenue increases through strong analytical skills and effective customer relationship management. Extensive experience in project management, account administration, business-to-business sales, business operations, and complemented by expertise in event planning and management.
Overview
14
14
years of professional experience
Work History
Market Development Manager (MDM)
Swire Coca-Cola
Idaho Falls, Idaho
2022.03 - Current
- Ranked number one MDM in Idaho on several goals set by company
- Managed 230 accounts while onboarding over 60 new accounts annually
- Expanded existing accounts, streamlining onboarding processes for enhanced client portfolios
- Drove online initiatives to boost brand visibility and outreach to target demographics
- Directed distribution of new products, maximizing market reach and enhancing customer engagement
- Executed contract negotiations to improve terms and bolster customer retention
Supervisor of Operations
Mountain America Center
2022.11 - 2023.12
- Coordinated teams for efficient event transitions between hockey games and concerts
- Managed teams for successful catering event setups
- Supervised housekeeping team to maintain cleanliness standards during hockey games and concerts
Communication Specialist
Think Unbroken Podcast
2022.04 - 2022.10
- Coordinated booking of guest experts for upcoming podcast episodes
- Tracked and managed outreach and inquiries from potential podcast guests
- Researched and identified suitable guests aligned with podcast topics
Major Account Manager
Elevation Labs Idaho (NCL)
2019.01 - 2022.01
- Secured 60% increase in new business awards through strategic initiatives
- Oversaw new projects to ensure timely and efficient execution
- Expanded largest client account from two to five formulas, generating over 50% revenue growth in two years
- Enhanced one customer’s margin by approximately 10% through tailored solutions
- Managed an $11 million portfolio, optimizing resource allocation for profitability
- Collaborated with finance, engineering, and production teams on project quotes to ensure profitability
- Achieved 10% to 15% increase in new project profitability based on product variations
- Streamlined company processes to elevate success rates for new projects
Project Manager
Elevation Labs
Idaho Falls, Idaho
2014.12 - 2018.12
- Executed largest project in company history, aligning milestones with internal and external stakeholders
- Managed changes, costs, stakeholder expectations, and risks to ensure successful project delivery
- Led over 200 new product projects from conception to completion
- Built strong customer relationships to ensure future new projects
Customer Service Representative
Elevation Labs
Idaho Falls, Idaho
2012.07 - 2014.12
- Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and securing customer loyalty
- Built strategic relationships through attentive listening, creative problem-solving, and tactful communication to achieve win-win outcomes
- Supported project managers in executing new projects, contributing to their overall success
- Assisted project team in successful implementation of new ERP system
Education
Graduate Certificate - Conflict Management
Boise State University
2010-12
Bachelor of Science - Business Communication
Idaho State University
2008-12
Skills
- Contract negotiation strategies
- Account management
- Customer onboarding
- Customer relationship management
- Product positioning
- Sales presentation development
- Product promotion
- Brand positioning
- Project management methodologies
- Stakeholder engagement
- Budget management
- ERP systems
- Microsoft Office Suite
- Project management software
- Salesforce
- Time management
- Risk mitigation
- Competitive analysis
- Problem solving
- Communication management
- Vendor management
- B2B marketing strategies
Volunteer Work
- Community Involvement Committee, Elevation Labs, 01/18 - 12/18
- Event and Culture Committee, Elevation Labs, 01/17 - 12/17
- Event Coordinator, Elevation Labs, 01/13 - 09/13
- Child Custody Mediator, State of Idaho, 02/09 - 12/10
- Conflict Management Student Organization, Boise State University, 04/10 - 09/10
- Internship in Public Relations, Boise National Forest, 01/10 - 05/10
- ASISU Program Board Member, Idaho State University, 06/05 - 05/06
Timeline
Supervisor of Operations
Mountain America Center
2022.11 - 2023.12
Communication Specialist
Think Unbroken Podcast
2022.04 - 2022.10
Market Development Manager (MDM)
Swire Coca-Cola
2022.03 - Current
Major Account Manager
Elevation Labs Idaho (NCL)
2019.01 - 2022.01
Project Manager
Elevation Labs
2014.12 - 2018.12
Customer Service Representative
Elevation Labs
2012.07 - 2014.12
Graduate Certificate - Conflict Management
Boise State University
Bachelor of Science - Business Communication
Idaho State University