Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Rachelle Louis

Elmont,NY

Summary

Compassionate Associate Patient Care Coordinator with a background in coordinating patient appointments, managing health records, and ensuring smooth communication between patients and healthcare professionals. Strong organizational skills, empathy towards patient needs, and ability to work effectively in fast-paced environments. Demonstrated significant positive impact on improving patient satisfaction and streamlining healthcare processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Patient Care Coordinator

Americare Pharmaceutical Services
Garden City, NY
09.2023 - Current
  • Executed numerous tasks to ensure proper medication reconciliation through effective communication.
  • Experienced with various IV therapy protocols and procedures.
  • Monitors lab results and alerts RN for abnormal results.
  • Evaluated patient needs on an ongoing basis to ensure that they are receiving an appropriate amount of doses.
  • Collaborated with other departments within the organization to ensure timely completion of tasks related to patient care coordination.
  • Scheduled evaluations and procedures for patients.
  • Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Enhanced patient engagement through the development of patient-centered care initiatives.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
  • Provided emotional support and guidance to patients and their families.
  • Received and routed care team messages and documents to appropriate staff.

Surgical Scheduler Coordinator

Northwell Health Physician Partners
Great Neck, NY
10.2022 - 08.2023
  • Coordinated patient scheduling for surgical procedures, ensuring accuracy in appointment times and availability of medical staff.
  • Assisted surgeons with pre-operative preparation such as obtaining consent forms and gathering necessary documents.
  • Provided administrative support for the department by organizing paperwork, filing documents, and updating databases.
  • Scheduled follow-up appointments as designated by physician.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Interviewed patients to complete case histories and intake forms.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.

Medical Receptionist

CamKids Pediatrics
Queens, NY
09.2018 - 11.2021
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Education

Associates - Education

Queensborough Community College
08.2019

Skills

  • Organizational standards
  • Appointment Coordination
  • Technical Proficiency
  • Exceptional telephone skills
  • Able to work under pressure
  • Proficient in Team Dynamics
  • Able to adhere to policies and guidelines
  • Able to work in a dynamic environment
  • Appreciation for Ongoing Professional Growth
  • Problem-solving
  • Adaptability and flexibility
  • Conflict mediation

Affiliations

Coach local middle school volleyball team January 2024- March 2024

Academic awards and scholarships -Continuing education

Oversaw the training program at Americare pharmacy for new pharmacy students provided ongoing guidance and mentorship, delivered feedback on strengths and areas to improve

Accomplishments

Coordinated various events at Snap brookville neighborhood senior citizen

children ministry assistant director coordinator

Assisted with fundraising activities for a non profit organization

Certification

Currently pursuing a bachelor degree in healthcare administration -Present

Timeline

Associate Patient Care Coordinator

Americare Pharmaceutical Services
09.2023 - Current

Surgical Scheduler Coordinator

Northwell Health Physician Partners
10.2022 - 08.2023

Medical Receptionist

CamKids Pediatrics
09.2018 - 11.2021

Associates - Education

Queensborough Community College

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Rachelle Louis