Manesha Salickdas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Coordinator position. Ready to help team achieve company goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator/Implant Care Specialist
Dental Emergency Room/Elegant Dentistry
08.2021 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Worked with patients and families to develop future plans and discuss care actions.
- Worked with patients to schedule tests and procedures.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Monitored ongoing care and proactively corrected problems.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Encouraged patients to schedule recommended tests and procedures.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Met with patients and families to discuss care and plan of action for future.
Certified Pharmacy Technician
CVS Pharmacy
10.2020 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Pharmacy Cashier
Sam's Club Pharmacy
05.2019 - 10.2020
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
Beauty Consultant Sales Representative
Target
10.2018 - 04.2019
- Arranged merchandise to present visually appealing displays and attract clientele.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Identified client needs and recommended products based on preferences and requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Monitored current trends to understand fashions and better serve customer needs.
Sales Associate
CVS Pharmacy
02.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Sales Representative
Micheal's Craft Store
11.2017 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
No Degree - Public Health
Normandale Community College
Minneapolis, MN05.2026
High School Diploma -
Shakopee Senior High School
Shakopee, MN06.2021
Skills
- Caring and Empathetic
- Knowledge of Community Services and Programs
- Communicating to Patients and Families
- Customer Service
- Medical Terminology
- Calm and Effective Under Pressure
- Critical Thinking Skills
- Organizational Standards
- Patient Care
- Resolving Problems
Timeline
Patient Care Coordinator/Implant Care Specialist
Dental Emergency Room/Elegant Dentistry
08.2021 - Current
Certified Pharmacy Technician
CVS Pharmacy
10.2020 - 08.2021
Pharmacy Cashier
Sam's Club Pharmacy
05.2019 - 10.2020
Beauty Consultant Sales Representative
Target
10.2018 - 04.2019
Sales Associate
CVS Pharmacy
02.2018 - 11.2018
Sales Representative
Micheal's Craft Store
11.2017 - 01.2018
No Degree - Public Health
Normandale Community College
High School Diploma -
Shakopee Senior High School
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