Rachelle Manchester

Would describe myself as detail-oriented with strong technical skills. Lengthy background of ten plus years in healthcare, management and customer service. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

• Consistently achieved high customer satisfaction ratings and reduced escalated complaints.
• Handled and screened all incoming telephone calls, mail, faxes, electronic and voice mails in an efficient and organized manner.
• Directed phone calls to relevant staff or facilities as needed.
• Handled 90+ calls per day.
• Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively.

• Provided a conflict-free calendar of meetings and appointments of the coordinator and other physicians including those held both inside and outside the hospital.
• Observed and documented patient status and reported patient complaints to the case manager.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Scheduled all surgical-related education appointments and kept track of all other required appointments for each program patient.
• Scheduled preoperative tests and procedures.
• Mailed out letters and surgical packets to patients to notify them of their procedure dates.
• Assured all patient correspondence (consent, orders, history and physical, etc.) was transmitted to correct areas in a timely matter to streamline patient processing.
• Covered the understanding of HIPPA and departmental specific policies relating to medical records in regard to discussion, faxing and handling of patient medical

• Conducted daily pre-shift and weekly departmental meetings.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Efficiently resolved problems or concerns to the satisfaction of all involved parties.
• Utilized Microsoft Word for management and production of heavy incoming and outgoing paper flow.
• Utilized Microsoft Excel to create lists and reports.
• Interviewed and trained new office employees and organized their employment paperwork.
• Reported office progress to senior management and worked with them to improve office operations and procedures.

• Verified timekeeping records and consult employees about any discrepancies.
• Recorded payroll data in our software system and verified all amounts prior to cutting checks.
• Prepared tax documents and processed tax returns.
• Prepared manual checks for distribution to employees and initiated direct deposits.
• Recorded employee complaints, questions and concerns about payroll services and communicated those issues to manager.
• Maintained compliant policies and procedures for processing payroll checks and tax preparations.

• Therese Sanchez, 1-505-793-7242
• Gwen Alston, 1-505-320-8330
• Lori Hodges, 1-505-215-0156