Rachelle Marsh
Toms River,NJ
Summary
Resourceful and growth-inspired leader with over 18 years of accomplishments in retail, inventory management, and shrink management. Committed to promoting customer loyalty, satisfaction, and developing productive teams.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Big Lots
09.2019 - 03.2025
- Assisted in driving sales and profitability by managing daily operations and ensuring excellent customer service
- Led merchandising initiatives to optimize product presentation and inventory management
- Mentored and trained team members to enhance their skills and performance
- Consistently recognized as a top store for Reward and credit card sign-ups, contributing to quarterly bonuses
- Enhanced customer satisfaction through effective problem resolution and service excellence
- Played a key role in freight management and product placement to maximize sales potential
Store Manager
7-ELEVEN
09.2018 - 08.2019
- Developed and implemented a sales plan to enhance profitability and introduce new product lines to guests
- Maintained optimal product mix and inventory levels to boost sales
- Increased gross profit by 18% and achieved a sales increase of 34%
- Raised guest count by 22% through community involvement, including Little League and basketball sponsorships, as well as donations to local churches and community events
- Fostered a leadership-driven, team-oriented environment with high standards, resulting in optimum guest service
- Achieved the highest Customer Experience Visit score in subgroup, consistently above 86%
Assistant Store Manager
SEARS Holdings
03.2013 - 09.2018
- Cross-sold through strong engagement with prospective customers, offering solutions to inquiries and resolving concerns or performance issues
- Managed the sales floor across various departments, including goods, apparel, appliances, and tools
- Led the store to reach #1 in district sales within six months, with three team members accepted into the Million Dollar Club
- Directed and oversaw all sales associates, focusing on customer satisfaction, inventory management, and shrink reduction
- Generated sales figures totaling $10M through strategic leadership, planning, and motivation
Education
Some College (No Degree) -
Montclair State University
Montclair, NJSkills
- Financial Reporting
- Team Motivation
- Ongoing Needs Assessment
- Exceeding Revenue Goals
- Relationship Building
- Problem Resolution
- Customer Service
- Freight Specialist
- Strong business acumen
- Organized and detail-oriented
- Exceptional interpersonal skills
- Versatile in hard, soft goods, and convenience store operations
- Merchandise presentation
References
Available upon request.
Career Accomplishments
- Increased sales to 108% in multiple departments within one year.
- Achieved the highest increase in gross profit percentage and merchandise dollars in subgroup.
- Accountable for driving over $10M in total sales in a single year.
- Recognized as a top store for Reward and credit card sign-ups, achieving bonuses every quarter.
Timeline
Assistant Manager
Big Lots
09.2019 - 03.2025
Store Manager
7-ELEVEN
09.2018 - 08.2019
Assistant Store Manager
SEARS Holdings
03.2013 - 09.2018
Some College (No Degree) -
Montclair State University