Brittney Bransford
Longview,TX
Summary
Results-oriented Assistant Manager with over eight years of experience in customer service and financial services. Skilled in analyzing financial reports and optimizing loan procedures, contributing to significant improvements in operational efficiency and customer retention.
Overview
12
12
years of professional experience
Work History
Assistant Manager
OneMain Financial
Longview, TX
12.2017 - Current
- Streamlined loan processing procedures, resulting in improved turnaround times and customer satisfaction.
- Analyzed financial reports to identify trends, informing strategic decision-making for branch growth.
- Managed daily operations, ensuring compliance with regulatory requirements and company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Evaluated client financial profiles to determine loan eligibility and risk factors.
- Assisted clients in understanding loan terms, conditions, and repayment options through clear communication.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Developed strong relationships with customers through high levels of customer service.
Customer Service Representative
Farmers Insurance Agency
Hallsville, TX
04.2017 - 12.2017
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated clients on insurance products, ensuring informed decision-making and maximizing benefits.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
General Manager
Rapid Payday & Title Loans
Longview, TX
12.2014 - 10.2016
- Directed operational strategies to enhance loan processing efficiency and customer service satisfaction.
- Managed team performance through regular training and development initiatives, fostering a culture of excellence.
- Developed and implemented risk management protocols, ensuring compliance with regulatory standards.
- Analyzed financial reports to identify trends, guiding strategic decision-making for business growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Streamlined reporting processes, improving accuracy and reducing time spent on analysis tasks.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Streamlined loan processing by implementing efficiency-enhancing procedures and best practices.
- Guided clients through loan application processes, addressing inquiries and providing tailored solutions.
- Evaluated client financial profiles to determine loan eligibility and risk assessment.
Production Worker
Bio Derm
Longview, TX
03.2014 - 12.2014
- Operated production machinery to ensure efficient workflow and maintain quality standards.
- Collaborated with team members to meet daily production targets and optimize performance.
- Conducted routine maintenance on equipment to minimize downtime and enhance operational efficiency.
- Trained new employees on safety protocols and standard operating procedures for production tasks.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Led cross-functional teams in troubleshooting issues, ensuring seamless production continuity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Improved product quality with meticulous quality control checks.
- Played key role in achieving production targets, consistently meeting daily quotas.
Education
GED -
Gladewater High School
Gladewater, TX2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Problem-solving
- Team motivation
- Sales growth
- Strategic planning
- Sales reporting
- Financial reporting
- Reporting and documenting
- Database management
- Documentation review
- Relationship building and management
- Credit analysis
- Financial advising
- Financial services
- Loan origination
- Application status reviews
- Excellent communicator
- Attention to detail
Timeline
Assistant Manager
OneMain Financial
12.2017 - Current
Customer Service Representative
Farmers Insurance Agency
04.2017 - 12.2017
General Manager
Rapid Payday & Title Loans
12.2014 - 10.2016
Production Worker
Bio Derm
03.2014 - 12.2014
GED -
Gladewater High School