RACHELLE MONTOYA
La Mirada,CA
Summary
Practiced Director of Rehabilitation oversees day-to-day operations of rehabilitation services to deliver highest standard of services with best possible outcome for residents. Maintains current OTR/L license and 24 years of healthcare, rehabilitation and therapy experience in long-term care facilities. Directs clinical management of rehab facility to foster quality improvement, excellent care planning and positive clinical utilization to meet program standards and guidelines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinic Director
Empowerme Wellness
12.2023 - Current
- Boosted clinic''s reputation, establishing relationships with local healthcare providers and organizations.
- Established strong partnerships with referring physicians in order to streamline referrals between practices leading to enhanced coordination of care.
- Developed targeted marketing strategies to increase patient volume and grow the practice over time.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Improved patient satisfaction by implementing innovative treatment programs and protocols.
Director of Rehabilitation Services
Terrace View Care Center
07.2020 - 01.2023
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
Occupational Therapist
Terrace View Care Center Skilled Nursing Facility
11.2005 - 01.2023
- Manages a caseload of 8-10 inpatients
- Oversees assistants caseload of 8-10 inpatients and develops Home Exercise Programs
- Consistently exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers
- Communicates effectively with other providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care
- Evaluates and treats wide range of conditions, including chronic and acute pain, arthritis, Parkinson's, Stroke and neuropathies
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability
- Manage OT dept caseload and organized daily schedules of occupational therapists and assistants
- Trained and oriented new occupational therapists and assistants.
Occupational Therapist/Director of Rehabilitation
Rehab Alliance
06.2001 - 09.2005
- Performed evaluations and assessments to recommend best treatment for individual patients
- Performed assessments during treatment to determine progress according to goals
- Evaluated patient conditions, histories, and goals.
Call Center Representative
Maritz Marketing Research
05.1996 - 05.2000
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - Occupational Therapy
University of Southern California
01.2000
Skills
- Decision-Making
- Quality Control
- Experience Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Patient Care Coordination
Certification
- NBCOT certified
- Licensed OTR of California
- CPR Certified American Red Cross
- Electric Stimulation Certified
Timeline
Clinic Director
Empowerme Wellness
12.2023 - Current
Director of Rehabilitation Services
Terrace View Care Center
07.2020 - 01.2023
Occupational Therapist
Terrace View Care Center Skilled Nursing Facility
11.2005 - 01.2023
Occupational Therapist/Director of Rehabilitation
Rehab Alliance
06.2001 - 09.2005
Call Center Representative
Maritz Marketing Research
05.1996 - 05.2000
Bachelor of Science - Occupational Therapy
University of Southern California
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