Rachelle Nelson
IT Analyst
Florissant,Missouri
Summary
Performance-driven professional with exceptional interpersonal and collaborative skills. An IT analyst specializing in multiple Epic applications specializing in build, support, maintenance, and optimization. Highly skilled in managing multiple projects. Innovative problem-solver with a talent for implementing efficient policies and procedures focusing on delivery excellence.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
EHR Application Analyst - Cadence
BJC Healthcare
St Louis, Missouri
02.2024 - Current
- Cadence and Welcome analyst
- Responsible for design and build related to Epic Cadence functionality; including but not limited to visit types, appointment entry decision trees, workqueues, user security and provider records.
- Provide new build, ongoing support and maintenance through break/fix incidents, optimization requests and quarterly Epic feature releases.
- Lead Cadence build analyst for the implementation of My Chart ticket scheduling across all 14 BJC hospitals for screening mammograms and DEXA exams.
- Completed x-ray modality rebuild for the Cadence Visit Type Standardization project that resulted in over a 90% reduction in x-ray visit types.
- Conduct testing and build changes in compliance with change management policies.
Epic Analyst III- Radiant
BJC Healthcare
St Louis, Missouri
07.2015 - 02.2024
- Supported full cycle Epic system implementations, upgrades, and optimizations for 15 hospitals
- Performed testing, workflow analysis and maintenance of Radiant records and activities.
- Served as Radiant representative for cross application teams for creation and optimization of scheduling workflows (i.e., physiatry and pain management).
- Lead for imaging scheduling including build, validation and testing of visit types, scheduling pools, questionnaires, blocks, decision trees and appointment workqueues
- Maintained collaborative relationships with departmental leadership and clinical users to resolve issues, suggest changes to streamline scheduling and identify build/workflows that may cause future issues.
Principal Trainer- Grand Central/Prelude
SSM Integrated Health Technologies
St Louis, Missouri
01.2007 - 07.2015
- Built and maintain training environment which includes patients, providers, departments and other application specific build in order to conduct training that mirrors the live environment
- Participated in decision, build and validate sessions and testing with product specialists to ensure accuracy of environment build for implementation of Epic
- Enhanced Grand Central/Prelude training curriculum and materials for Southern Illinois and Jefferson City implementations to include workflows that were specific to their respective regions
- Steered creation of training for PBS Auditors and Decision Support staff
- Collaborate with PBS education manager and implementation consultants to ensure successful implementation and new hire training for Patient Access corporate representatives
- Maintain positive and open relationships with Patient Access product specialist to stay abreast of changes and updates related to current build
- Lead a cross departmental team to develop a process to decrease end user access to Epic before attending mandatory training
- Conducted onsite assessments to evaluate region specific workflows, processes and training needs
- Designed a comprehensive training program for the SSM Radiant and Cadence/Prelude applications for 13 hospitals across four regions.
- Researched physician office, radiology, and nurse specific workflows to create realistic training scenarios to increase end user engagement and understanding
- Built collaborative relationships with Product Specialists and end users to resolve system glitches, inconsistencies, capture enhancements and improve training
- Developed assessments and communicated regularly with management to monitor end user performance and satisfaction
- Served as a liaison between the training department and the Change Control Committee documenting system build changes, analyzing the impact to the training curriculum and educating fellow principal trainers on the changes
- Coach, develop, mentor and train credential trainers
- Developed system knowledge portion of trainer onboarding program
- Successfully obtained ARRT approval for continuing education credits for radiologic technologist completing Radiant training.
Supervisor, MRI and Outpatient Radiology
SSM DePaul Health Center
St Louis, Missouri
01.2003 - 01.2007
- Directed day to day operations of the MRI and Outpatient Radiology departments and managed a staff of 10 technologists and 3 support staff members.
- Orientated and trained new employees regarding department policies and procedures
- Designed and implemented weekly QA program for MRI department certification
- Planned and implemented new procedures and protocols requested by hospital radiologist
- Established GFR monitoring policy to decrease patient risks during MRI contrast studies
- Completed root cause analysis in response to occurrence or event reporting
- Maintained department budget and reconciled charges and ran various reports to ensure department financial goals were being met and to reduce claim denials
- Performed MRI and radiology exams utilizing radiologist approved protocols.
Education
CQI Plus Project Team Leader Certificate -
SSM Health
St. Louis, Missouri06.2012
Master of Arts, Human Resources Development -
WEBSTER UNIVERSITY
Webster Groves, Missouri05.2011
Bachelor of Arts, Healthcare Management -
WEBSTER UNIVERSITY
Webster Groves, Missouri05.2001
Certificate of Technical Studies - Radiologic Technology
Mallinckrodt Institute of Radiology At Washington University
St. Louis, Missouri 05.2001 -
Skills
- Analyze, resolve issues, and innovate solutions effectively
- Incident management
- Customer support
- Solution-oriented thinking
- Training and Development
Teamwork and Collaboration
Certification
Epic Applications: Cadence, Prelude, Grand Central, Welcome and Radiant
Timeline
EHR Application Analyst - Cadence
BJC Healthcare
02.2024 - Current
Epic Analyst III- Radiant
BJC Healthcare
07.2015 - 02.2024
Principal Trainer- Grand Central/Prelude
SSM Integrated Health Technologies
01.2007 - 07.2015
Supervisor, MRI and Outpatient Radiology
SSM DePaul Health Center
01.2003 - 01.2007
Certificate of Technical Studies - Radiologic Technology
Mallinckrodt Institute of Radiology At Washington University
05.2001 -
CQI Plus Project Team Leader Certificate -
SSM Health
Master of Arts, Human Resources Development -
WEBSTER UNIVERSITY
Bachelor of Arts, Healthcare Management -
WEBSTER UNIVERSITY