Rachelle Olson
Isle,MN
Summary
Hospitable Bar/Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. 20+ years experience in the Bar restaurant field, with great customer service and customer retention. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Bar/Restaurant Manager
Appeldoorn's Sunset Bay Resort
Isle, MN
05.2023 - 10.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipe menu.
- Monitored patron alcohol consumption to encourage safety.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Worked with vendors to promote materials such as flyers or posters to advertise specials or upcoming events.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Paraprofessional
Princeton School District 477
Princeton, MN
08.2008 - 08.2023
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral and emotional support.
- Supervised small groups of students during instruction time.
- Assisted children at stations during small-group learning periods.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Supplied one-on-one attention to each student during group activities.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Attended professional development workshops related to job responsibilities.
Bartender/Server
Howling Dog Pub
Isle, MN
10.2019 - 05.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Bartender/Server
Princeton Lanes
Princeton, MN
09.2007 - 05.2023
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Checked identification of guests to verify age requirements for alcohol purchase.
Bartender/Server
Wyndham Garden Hotel
Elk River, MN
08.2019 - 09.2021
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
Anoka High School
Anoka, MN06-1987
Skills
- Point of Sale Systems
- Staff Management
- Scheduling Coordination
- Beverage Knowledge
- Customer Engagement
- Bar/Restaurant Operations Management
- Stable Work History
- Team Management
- Customer Service Best Practices
References
References available upon request.
Timeline
Bar/Restaurant Manager
Appeldoorn's Sunset Bay Resort
05.2023 - 10.2023
Bartender/Server
Howling Dog Pub
10.2019 - 05.2023
Bartender/Server
Wyndham Garden Hotel
08.2019 - 09.2021
Paraprofessional
Princeton School District 477
08.2008 - 08.2023
Bartender/Server
Princeton Lanes
09.2007 - 05.2023
High School Diploma -
Anoka High School
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