Jeff Mercer
Tukwila,WA
Summary
Dynamic Bar/Restaurant Manager with a proven track record at Doghouse Bar and Grill, excelling in staff management and scheduling coordination. Enhanced service efficiency through innovative training programs and effective inventory control, achieving significant waste reduction. Adept at operating POS systems and fostering a collaborative team environment to drive exceptional customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bar/Restaurant Manager
ZDH LLC. (Doghouse Bar and Grill)
Seattle, WA
03.2021 - 03.2025
- Oversaw daily operations, ensuring exceptional customer service standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Developed and implemented staff training programs to enhance service efficiency.
- Coordinated scheduling, optimizing labor costs while maintaining service quality.
- Monitored compliance with health and safety regulations, fostering a safe environment.
Union Laborer
Northwest Laborers Union
Seattle, WA
09.2007 - 03.2021
- Operated fork lift
- Ensured compliance with safety regulations and best practices on job sites.
- Collaborated with team members to complete projects efficiently and effectively.
- Assisted in training new laborers on safety protocols and operational procedures.
Stormwater Program Crew Chief
Port of Seattle
Seattle
06.2014 - 02.2018
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored crew members on equipment usage and best practices.
- Mapping and maintaining stormwater systems
- Vac-Truck Operator
- Implemented process improvements that enhanced service delivery and reduced delays.
Parts Representative
Downtown Harley Davidson Of Renton
Renton, WA
08.2004 - 01.2007
- Managed inventory of parts, ensuring accurate stock levels and timely replenishment.
- Assisted customers in identifying required parts, enhancing overall customer satisfaction.
- Coordinated with suppliers to source high-quality replacement parts efficiently.
- Developed product knowledge through ongoing training, improving service quality and efficiency.
Service Writer/Parts Representative
Destination HarleyDavidson
Tacoma, WA
04.2000 - 07.2004
- Managed service requests and coordinated repairs to enhance customer satisfaction.
- Developed and maintained relationships with customers for repeat business opportunities.
- Assisted technicians in diagnosing vehicle issues, ensuring accurate service documentation.
- Facilitated communication between customers and service department for seamless operations.
Education
High School Diploma -
Juanita High School
Juanita, WASkills
- Staff management
- Scheduling coordination
- Facility maintenance
- Point of sale (POS) system operation
- Customer-oriented
- Supply chain management
Certification
MAS-12 Mixologist Permit
Timeline
Bar/Restaurant Manager
ZDH LLC. (Doghouse Bar and Grill)
03.2021 - 03.2025
Stormwater Program Crew Chief
Port of Seattle
06.2014 - 02.2018
Union Laborer
Northwest Laborers Union
09.2007 - 03.2021
Parts Representative
Downtown Harley Davidson Of Renton
08.2004 - 01.2007
Service Writer/Parts Representative
Destination HarleyDavidson
04.2000 - 07.2004
High School Diploma -
Juanita High School