Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Pierre

Jacksonville,FL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized Medical Biller boasts 2-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment.

Overview

8
8
years of professional experience

Work History

Medical Assistant

McGowan Rehabilitation
Jacksonville, FL
05.2023 - 11.2023
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Scheduled appointments for patients via phone and in person.
  • Conducted insurance verification and pre-certification and pre-authorization functions.

Customer Service Representative

HGS - Hinduja Global Solutions
El Paso, TX
01.2022 - 05.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.

Customer Service Representative

ERC
Waycross, GA
06.2015 - 10.2021
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

Certifcate - Customer Service Management And Business Tech.

Middle Georgia Technical College
Warner Robins, GA
01-2006

Skills

  • Phlebotomy
  • Patient Flow Management
  • HIPAA Compliance
  • Payment Collection
  • Data Entry
  • Indirect Patient Care
  • Information Security
  • Appointment Scheduling
  • Call Management
  • Complaint resolution
  • Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Customer Relations
  • Client Relations
  • Courteous demeanor

Timeline

Medical Assistant

McGowan Rehabilitation
05.2023 - 11.2023

Customer Service Representative

HGS - Hinduja Global Solutions
01.2022 - 05.2023

Customer Service Representative

ERC
06.2015 - 10.2021

Certifcate - Customer Service Management And Business Tech.

Middle Georgia Technical College
Rachelle Pierre