Rachelle Poliard
Miami
Summary
Motivated and detail-oriented Criminal Justice student with experience in administrative support, sales, and logistics. Seeking an internship in a law firm or legal department to apply my research, organizational, and client service skills while gaining hands-on experience in the legal field.
Overview
3
3
years of professional experience
Work History
Gate Clerk 8pm-4:45 AM
Ponce Ground Services
06.2024 - Current
- Manage and process incoming and outgoing shipments efficiently
- Verify and document cargo information to ensure compliance with regulations
- Maintain accurate records and reports to support operational efficiency
- Enhanced efficiency for the flow of trucks by coordinating with dispatchers, drivers, and warehouse personnel.
Barista
SIP305
06.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Office Assitant
Dolabany Eyewear
09.2023 - 04.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries. Invoice and process transactions within a busy fast-paced office environment.
- Enter data into a variety of databases, such as QuickBooks in a timely manner to process and store all clients information.
- Coordinated and scheduled meetings and appointments.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Sales Representative
Infinity’s Sales Group
05.2022 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved and exceeded sales targets through persuasive communication and problem-solving skills.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL04-2025
Skills
- Legal research & Writing
- Client Communication
- Data entry & Record Keeping
- Microsoft Office& Quickbooks
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Gate Clerk 8pm-4:45 AM
Ponce Ground Services
06.2024 - Current
Barista
SIP305
06.2024 - Current
Office Assitant
Dolabany Eyewear
09.2023 - 04.2024
Sales Representative
Infinity’s Sales Group
05.2022 - 08.2023
Bachelor of Arts - Criminal Justice
Florida International University
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