Rachelle Portz

• Inspected products to ensure quality and perfection.
• Conducted retail sales and advertising to attract customers.
• Managing and running website
• Prepared Invoices for new and current customers.
• Retail sales and advertising and
• Product inspection for quality and perfection of my product.
• Audited inventory and sales reports to ensure accuracy.
• Implemented quality control processes, enhancing product reliability and customer satisfaction ratings.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Implemented sustainable practices, reducing environmental impact.

Volunteer and employment in activities for special occasions.

• Conducted regular inspections to identify areas needing maintenance or improvement.
• Operate cleaning equipment and tools efficiently to maintain high-quality service.
• Swept floors, removed debris and returned equipment to proper areas at end of each shift.
• Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
• Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
• Contributed to a healthy workplace by consistently sanitizing office equipment and surfaces.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.

• Established personal connections with customers, exceeding customer service expectations
• Developed customer database to streamline access to customer information
• Maintained accurate records of customer interactions, ensuring data integrity for follow-up and analysis
• Created a new customer database by entering customer information into a database
• Administered and maintained a workflow spreadsheet for the warehouse, ensuring that everything was scheduled and accounted for
• Coordinated ordering and receiving of company supplies to ensure operational readiness
• Created an Excel spreadsheet to track the revenue generated from the company's website

• Personal Caregiver to a 100 Percent Post 911 Veteran
• Provided personal care to disabled veteran husband with PTSD, ensuring comfort and support.
• Performed daily caregiving tasks for my husband, ensuring his comfort and well-being.
• Managed intense distress situations, including massive anxiety attacks in public, while offering coping strategies for depression.
• Gained skills to encourage positive behavior associated with mental health disorder

• Teacher Assistant in a preschool classroom and summer camp youth program.
• Managed child behavioral issues effectively, fostering a positive learning environment.
• Assisted children in developing academic and social skills through structured activities.

• Developed and implemented engaging lessons that fostered student learning and development.
• Developing and implementing lessons
• Developed and arranged curriculum materials for effective lesson planning.
• Monitored and documented student progress throughout the academic year.
• Communicated regularly with parents regarding student behavior and progress to ensure collaborative support.
• Key skills learned Adaptability, Creativity, Patience and relationship building with children, parent and staff.

• Supported grand opening readiness through store preparation, setup, and final preparations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Built relationships with customers to encourage repeat business.
• Coordinated outbound calls to other stores to locate merchandise requests for customers.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Delivered outstanding customer service, earning management recognition.
• Transitioned from part-time to full-time status and secured full medical benefits eligibility through promotion.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Engaged in friendly conversation with a customer to better uncover individual needs.