Rachelle Rupe
Des Moines
Summary
Compassionate, experienced customer service professional with a warm, intuitive presence. Seeking a position where I can use my strong interpersonal skills, ability to stay calm under pressure, and love of community to deliver an excellent guest experience in any setting.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks, Barista
Des Moines
07.2024 - Current
- Created personalized customer experiences in a fast-paced, high-volume setting
- Memorized complex drink orders, managed line flow, and upheld brand standards
- Built strong regular customer relationships through genuine and caring service
- Frequently recognized for positive attitude, reliability, and grace under pressure
- Customer Service
- Developed a confident and approachable presence in emotionally charged, high-pressure environments
- Mastered the art of reading people, building rapport, and maintaining boundaries
- Gained life experience and interpersonal intelligence that now translates into deep emotional intuition and service excellence
- Skills
- Natural empathy + emotional intelligence
- Thrives under pressure / multitasker
- Exceptional communicator + active listener
- Strong work ethic + team player
- Always striving for personal growth and authenticity
Stay at Home Mom
Myself
Des Moines
03.2020 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded children's happiness by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Sales Assistant
Your CBD Store
Des Moines
04.2019 - 12.2019
- Resolved customer complaints in a timely manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Assisted customers with returns, exchanges and refunds.
- Built and maintained relationships with peers and upper management to drive team success.
Shipping and Receiving Clerk
HyVee Foods
Des Moines
03.2017 - 09.2019
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared documentation to track and report on damaged or missing items.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Education
High School Diploma -
North High School
Des Moines, IA05-2008
Some College (No Degree) - English
Grandview
Des Moines, IASkills
- Coffee preparation
- Cash handling
- Customer service
- Point of sale systems
- Inventory management
- Product knowledge
- Team collaboration
- Effective communication
Timeline
Barista
Starbucks, Barista
07.2024 - Current
Stay at Home Mom
Myself
03.2020 - Current
Sales Assistant
Your CBD Store
04.2019 - 12.2019
Shipping and Receiving Clerk
HyVee Foods
03.2017 - 09.2019
High School Diploma -
North High School
Some College (No Degree) - English
Grandview