Rachelle Swope
Fort Myers,FL
Summary
I am a versatile business professional who is results-driven with a dedicated approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
12
12
years of professional experience
Work History
Senior Client Acquisition Specialist
Gartner
Fort Myers, FL
10.2021 - Current
- Help customers find specific products, answer questions and offered product advice.
- Drive sales of company products and services by meeting with customers using strategic and organized approach.
- Assess customer needs to provide assistance and information on product features.
- Develop trusting relationships with customers by making personal connections.
- Leverage CRM system to manage sales activities and track sales performance.
- Identify customer needs by asking questions and advising on best solutions.
- Foster relationships with customers to expand customer base and retain business.
Patient Care Liaison
Rocky Mountain Men's Clinic
Denver, CO
07.2021 - 10.2021
- Delivered outstanding patient care by communicating promptly and effectively to patient requests and inquiries
- Facilitated communication between patients, medical and administrative staff to ensure a mutual understanding of patient needs and clinical expectations were being met
- Managed patient complaints by investigating holes in communication or delays in service and portraying the information back to patients
- Found adequate solutions for patient complaints that will keep patients in compliance with clinic protocols and result in renewals of our services
- Explained policies, procedures and services to patients in depth to eliminate miscommunications or false expectations of patients.
Clinical Liaison and Surgery Scheduler
Panorama Orthopedics and Spine Center
, CO
07.2017 - 07.2021
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor to patients and staff members
- Used NextGen and Epic daily to compile records, produce reports and create correspondence meeting day-to-day needs of busy surgery office
- Called surgical patients to schedule procedures, confirm details and resolve any last-minute concerns
- Helped patients complete paperwork, explained orders, and informed of any additional hospital requirements
- Kept anxious patients calm by explaining upcoming procedures and answering questions at length
- Coordinated patient appointments and provided instructions for examinations and procedures.
Front Desk Attendant
Miramont Lifestyle and Fitness Center
Collins, CO
05.2014 - 05.2016
- Greeted guests upon arrival and directed them to their destinations
- Collected credit card information for each transaction and posted charges to customer folios
- Made reservations for tennis courts and other club activities
- Supported guests in receiving requested assistance with resolving problems throughout the club
- Kept the club organized and clean.
Employee Wellness Intern
Denver Health and Hospital
Denver, CO
05.2012 - 05.2016
- Taught fitness classes focused on helping students develop flexibility, strength, and cardiovascular health
- Managed fitness equipment and facilities, delivering safe experience in professional atmosphere to every guest
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Reviewed activities regularly to identify opportunities for improvement.
Education
Bachelor of Science - Health and Exercise Science, Exercise Sciences, Health Promotion, Sport's Medicine
Colorado State University
Fort Collins, CO05-2016
Mountain Vista High School
05.2012
Skills
- Number One Performer Bringing New Client Revenue Globally in 2022
- MVP for Top Performer in North America in Q3 2022
- Persuasive Communication
- Lead Generation
- Product and Service Knowledge
- Customer Retention Abilities
- Problem Solving
- Attention to Detail
- Video Conferencing Software
- CRM Software Management
Timeline
Senior Client Acquisition Specialist
Gartner
10.2021 - Current
Patient Care Liaison
Rocky Mountain Men's Clinic
07.2021 - 10.2021
Clinical Liaison and Surgery Scheduler
Panorama Orthopedics and Spine Center
07.2017 - 07.2021
Front Desk Attendant
Miramont Lifestyle and Fitness Center
05.2014 - 05.2016
Employee Wellness Intern
Denver Health and Hospital
05.2012 - 05.2016
Bachelor of Science - Health and Exercise Science, Exercise Sciences, Health Promotion, Sport's Medicine
Colorado State University
Mountain Vista High School
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