RACHELLE TRUFANT
WESTWEGO,US
Summary
Experienced Communications Supervisor with successful background setting up and managing response teams, staffing shifts and scheduling workers to cover communication issues. Calm, professional and driven with proficiency in related technologies and operating strategies to optimize responses and efficiency. Trained in Airport communications.
Overview
17
17
years of professional experience
Work History
AIRPORT COMMUNICATIONS SUPERVISOR
CITY OF NEW ORLEANS/ NOAB
NEW ORLEANS
02.2008 - Current
- Oversee daily operations of the department, including personnel management and scheduling.
- Coordinates with other departments to ensure smooth flow of work processes and communication.
- Develops and implements policies and procedures for efficient workflow.
- Provides training and guidance to team members on operational procedures and best practices.
- Resolves customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Police Operator
New Orleans Police Department
New Orleans
06.2007 - 02.2008
- Processed all calls for service for appropriate response while maintaining professionalism
- Enters information into database for record-keeping
- Provided the dispatcher with pertinent info to assist responders.
Customer Service Agent
Northwest Airlines
Kenner
12.2006 - 04.2007
- Provided customers assistance with check-in, baggage check-in, flight info, upgrades, seating, etc
- Assisted with other flight info and related issues or inquiries
- Helped large volume of customers with positive attitude and great customer service.
Education
General Studies -
Tulane University
General Studies -
Delgado Community College
Skills
- Interpersonal Skills
- Telephone Techniques
- Leadership
- Problem Solving
- Speed and Efficiency
- Knowledge Retention
Timeline
AIRPORT COMMUNICATIONS SUPERVISOR
CITY OF NEW ORLEANS/ NOAB
02.2008 - Current
Police Operator
New Orleans Police Department
06.2007 - 02.2008
Customer Service Agent
Northwest Airlines
12.2006 - 04.2007
General Studies -
Tulane University
General Studies -
Delgado Community College
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